Job Description
Global Account Manager
Job Category: Account Management Requisition Number: GLOBA004544 Showing 1 location Job Details
Description
Essential Job Functions
Client Facing Role that manages the overall business relationship Account mapping, business unit breakdown (touchpoints to align regional/global team) Run QBRs & ensure they are properly prepared for Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly Report Creation / Monitoring / Distribution (responsible/accountable) Performance management (responsible/accountable) Market Analysis / Industry Awareness Drives collaborative efforts internally by supporting and sharing best practices in the following key areas: Client Reviews Strategic Business Plans Value add Programs Process Improvements Tender Management Technology Solutions Impact & coverage analysis -> identify service or opportunity gaps Penetrate organizational structure and develop relationship beyond main points of contact Maintain rates and assess yields monthly Monitor account for timely payments and assist with collections on past due invoices Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network When necessary, travel domestically and internationally to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction Ensure all company policies and regulatory requirements are adhered to Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions Other duties as assigned
Physical Requirements
Other Skills & Abilities Excellent Organizational Skills Excellent written and verbal skills Excellent presentation and interpersonal skills Thorough knowledge of transportation industry logistics and freight forwarding Thorough knowledge of successful sales techniques Strong computer skills including Microsoft Office suite Detail oriented, able to multitask and meet deadlines Self-motivated, able to work in a team and independently Good analytical and program management skills; ability to define, develop and document business processes and procedures Strong customer service, problem-solving, and interpersonal skills Internal/external sales skills Troubleshooting and problem resolution skills Leads by example
Education & Experience
College degree preferred Min of 10 years successful sales or account management and operational competence. experience in freight forwarding, logistics and transportation industry Experience with CRM systems
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Qualifications
Skills
Behaviors
*Required
Innovative
: Consistently introduces new ideas and demonstrates original thinking Leader
:* Inspires teammates to follow them
:Motivations
*Required
Entrepreneurial Spirit
: Inspired to perform well by an ability to drive new ventures within the business Growth Opportunities
:* Inspired to perform well by the chance to take on more responsibility
:Education
*Required
Bachelors or better.
Experience
Licenses & Certifications
