Fujairah - Operations Billing Executive

You Belong Here…Wherever in the World you find yourself.

We celebrate our wins as one team of many great people!

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean.

We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective – we connect the world and see the bigger picture.

The Power of People – we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more.

#InchcapeShippingServices

Business Need / Purpose of Role

The Operations Billing Executive reporting to the Operations Team Leader based out of Fujairah, UAE shall primarily handle and be responsible for the invoice collection, communication with respective vendors/service providers and smooth coordination with internal departments in an accurate, professional, and timely manner. This position involved ensuring Quality Management System standards are implemented consistently in all operational reporting activities, monitoring the required operational excellence.

Objectives & Measurement – Key Responsibilities

• Responsible for the smooth invoice collection and follow-up with the respective Vendor or internal department.  

• Instrumental in ensuring the invoices are collected within 10 days of the vessel’s ATS or as per the Principal’s SLA. 

• Verify all third-party and internal invoices as per the SOP in place. 

• Ensure that all service lines in OneDA are captured accurately and are in line with the appointment letter and internal instructions. 

• Responsible for smooth submission of invoices to DAC team for FDA processing. Maintain records as per set procedure.  

• Responsible for maintaining records of all credit notes raised by the department.

• Ensure accurate disbursements are sent to the Principal after completing of the quality checks of all invoices pertaining to the port call.  

• Smoothly coordinate FDA query resolution. It includes coordination with the Operators and other departments.  

• Ensure that customer service and customer satisfaction remain as a top priority in all elements of the functions performed in this department. 

• Contribute towards any improvements to the department policy, SOP, communications, or any other improvements as deemed beneficial to the department, Inchcape and the Principals. 

• Ensure to maintain good relationship with all Principals and Vendors handled, and work quickly and effectively to resolve any issues, disputes, or other which principals may face

• Reporting:  regular dialogue with Team Leaders, Operators, Asst. Operations Managers, ROC Manager, Support Desk team, DAC Team, Vendors to ensure smooth activities throughout.
  

Knowledge, Skills, and Abilities

• Competent user of the Microsoft Office suite including Outlook, Excel, and Word.
• Being able to communicate verbally/writing in a clear and concise manner.
• Balance multiple tasks, changing priorities & operate within a deadline-oriented environment.
• Good interpersonal relationship in managing people/sub-ordinates, planning, organizing. 
• Excellent attention to minute details.
• Self-driven, organized, good communication skills.
• Strong planning and coordination skills.
• Strong Problem Solving & Analytical Skills. 

• Excellent Time Management Skills.

• Having a global perspective and possess a progressive thinking skill.

Education, Qualifications, Certifications, and Licenses

• 3 years of Shipping Agency or Disbursement Account Experience shall be required.

• Having a good knowledge of customer base and their requirements.
• Have good understanding of port agency operations from enquiry stage through to presenting the FDA.
• Local Middle East Port knowledge. 
• Experience of working to pre-defined processes and procedures and delivering work in accordance to SLA (Service Level Agreements).
• Financial understanding and application. 
• A relevant degree shall be appreciated. 
  

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - We’ll help you set big goals and exceed them.
• Competitive salary package and performance-based bonus scheme.
• Premium medical health insurance coverage.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We're looking for people who are ready to take on the most significant challenges of their careers.

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!

#ISSthebiggerpicture

Inchcape Shipping Services is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

Only applications submitted through the ISS Careers website will be acknowledged.

 #LI-AJ1