Fuel Processing Officer

Fuel Processing Officer  

Retail Segment 

Under day-to-day supervision of Fuel Service Manager, the job holder create Customer Master in Oracle for Select and VIP customer and processes card & ViP applications in the system – distributes proprietary cards & ViP tags of ENOC; maintain company records, printing, priming, modification of cards, download Tahani and NANO tags requests from CPS and Dynamics for retail sites and delivery; creation of ViP accounts and tags, modification of ViP tag data. Also, process day-to-day requests for new, lost and reissue cards and tags, process hot listing of cards and tags.

Card/ViP Processing & Issuing
• Verify new application forms and make sure all required data is provided and procedure are followed promptly.
• Coordinate with Sales Team for getting any missed details and make sure, card/tag is issued as per SLA and policy. 
• Obtain necessary approvals for requests or special cases (if required) from management.
• Create Customer Master in the system and enter Vehicle registration in customer accounts with product, limit, and registration numbers
• Flagging for embossing
• Update customer records in Master Base – name, landline and mobile nos., e-mail address, point of contact, postal address etc.
• Create of online portal access for customers
• Update e-mail and process re-activation of portal (on request) 

Addition/Modification/Replacement of Cards and Tags
• Process all requests of all additional and replacement cards and tags.
• Verification of data to ensure validity and non-duplication of data, intimate customer in the event of any discrepancy of data
• Process requests for modification of cards and tags – change of vehicle registration, products and services and limits
• Co-ordinate the timely preparation and distribution of cards and tags to customer

Hot Listing and Deactivation of Cards and ViP Tags
• Process requests for card and tag cancellations and hotlist to ensure stop of services / transactions.
• Deactivate damaged and lost tags in the system 
• Co-ordinate timely cancellation of cards and tags and intimating customer.

Card Renewals
• Renewal of SELECT PLUS cards on expiry. 
• Verification of data in the system; tagging, embossing, printing, and distribution of cards with details to customers in a timely manner. 
• Ensure cards are available for collection by 20th of corresponding month of expiry. 

Tahani (Prepaid) Cards /Nano tags
• Issue Tahani Cards and Nano Tags as per the request of retails sites in ERP System and in Dynamics 
• Prepare delivery note for Tahani cards and Nano Tags
• Prime cards and arrange Nano Tag as per the delivery note to various sites
• Co-ordinate with Retail Courier to deliver it to the respective sites.
• Maintain records of cards and nano distributed to sites
• Receive transfer of bad nano Tag and Tahani cards and maintain record.

Bill Payments
• Issue and replace Dewa Payment Activation and Void cards to new and existing retails sites.
• Issue new and replace of Partner cards to all retail sites to accept payment.
• Issue of utility cards to retail sites to accept payment from leased outlets at Retail sites.

Service Charges
• Apply assigned service charges at card / tag level for SELECT PLUS and VIP CREDIT customers
• Apply assigned modification charges at card / tag level for modification and replacements

Card Stock Maintenance 
• Responsible for maintenance of card stocks for SELECT PLUS and TAHANI cards
• Maintain reconciliation report
• Co-ordinate with supplier for additional stock, price, and delivery.
• Co-ordinate with FSS to prepare LPO for approved Quotation.

Vip and Select Portal Access
• Creation of online portal access to Select Credit & VIP credit customers 
• Update e-mail address and process reactivation of Portal access.

Account Closing – Select & ViP
• Cancel all tags and cards in customer accounts
• Stop delivery
• Maintain account closing record

•High School OR Diploma 
•Supervisory Skills
•Team Player
•Prefer at least 5 years’ front office experience
•Good Computer system skill especially in MS Office, FMS, and Oracle
•Good and professional in handling face to face customers
•Good in speaking skills English, Hindi, Urdu and Arabic preferable
•Good in witting and emailing skills in English
•Ability to get results working in a multi-cultural environment