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Job Description

Job Summary:

As a Team Leader – Guest Service you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

 General Duties and Responsibilities:

Maintain effective communication with all related departments to ensure a smooth service delivery

  • Extend personal service and attention to all Guests, with particular emphasis to Club Rotana and VIP Guests
  • Maintain an up to date knowledge of the Hotel and local services, supply information and respond to Guest queries and promote inter-Hotel sales and in-house facilities
  • Maintain and update Guest history profiles through the Opera Guest profile system
  • Deal promptly, efficiently and pleasantly with any queries and resolve Guest complaints that may arise
  • Inspect daily Guest rooms and communicate with Food & Beverage for room treatments following the set standard procedure
  • Maintain awareness of competitors’ rates and occupancy levels and analyze Guest comments through weekly reports
  • Establishes, promotes and maintains good public relations and enhance sales for the Hotel at every opportunity
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures

 

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