Job Description
Job Summary:
As a Team Leader – Guest Service you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.
General Duties and Responsibilities:
Maintain effective communication with all related departments to ensure a smooth service delivery
- Extend personal service and attention to all Guests, with particular emphasis to Club Rotana and VIP Guests
- Maintain an up to date knowledge of the Hotel and local services, supply information and respond to Guest queries and promote inter-Hotel sales and in-house facilities
- Maintain and update Guest history profiles through the Opera Guest profile system
- Deal promptly, efficiently and pleasantly with any queries and resolve Guest complaints that may arise
- Inspect daily Guest rooms and communicate with Food & Beverage for room treatments following the set standard procedure
- Maintain awareness of competitors’ rates and occupancy levels and analyze Guest comments through weekly reports
- Establishes, promotes and maintains good public relations and enhance sales for the Hotel at every opportunity
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
