Managing room reservations and coordinating with housekeeping and maintenance teams to ensure rooms are clean, well-maintained, and ready for guest occupancy will be a crucial part of your role.
Train and supervise front office staff to maintain professionalism and courtesy in all guest interactions and internal communications.
Manage the reservation process and liaise with housekeeping and maintenance to maintain pristine and guest-ready rooms.
Foster interdepartmental synergy to create a cohesive guest experience and achieve common objectives.
Respond to guest inquiries, complaints, and special requests with tact and professionalism, turning challenges into opportunities for delighting guests.
Oversee front desk financial operations, ensuring compliance with financial procedures and implementing controls to minimize discrepancies.
Be a key player in interdepartmental collaboration, orchestrating efforts to enhance guest experiences and drive business success.
Skills
Problem-solving and decision-making prowess to handle challenging situations, resolve conflicts, and implement innovative solutions for enhanced guest satisfaction and operational efficiency.
Well-versed in utilizing hotel management software and technology to enhance guest experiences and maintain data accuracy and security.
Strong verbal and written communication abilities, fostering smooth communication with guests, team members, and various departments.
Effective leadership and strong interpersonal capabilities to unite the front office team and create a positive work culture.
Highly skilled in running smooth front desk operations, handling guest inquiries with poise and facilitating efficient check-in/check-out processes.
Demonstrated ability to prioritize tasks effectively and maintain seamless front desk operations through excellent time management.
Skilled in problem-solving and decision-making, adeptly resolving issues and conflicts to achieve the highest levels of guest satisfaction.
