Managing room reservations and coordinating with housekeeping and maintenance teams to ensure rooms are clean, well-maintained, and ready for guest occupancy will be a crucial part of your role.
Supervise and manage front desk operations, ensuring a seamless check-in and check-out experience for guests and delivering exceptional customer service.
Address guest needs proactively, managing inquiries, complaints, and special requests with a focus on prompt resolution and guest satisfaction.
Manage all aspects of the front desk, overseeing check-in and check-out processes to create a positive first and last impression for guests.
Ensure front desk efficiency, overseeing check-in and check-out procedures while prioritizing guest satisfaction.
Lead and mentor front office staff, promoting teamwork and a guest-centric approach in their daily responsibilities.
Be responsible for coordinating guest room bookings and working cross-functionally with other departments to ensure guest satisfaction.
Skills
Proficient in using hotel management software and technology to streamline processes and enhance guest experiences, while maintaining data accuracy and security.
Effective communication skills, both written and verbal, facilitating seamless interactions with guests, team members, and other departments.
Strong verbal and written communication abilities, fostering smooth communication with guests, team members, and various departments.
Experienced in efficiently managing front office activities, encompassing reservations, guest inquiries, and seamless check-in/check-out procedures.
Proven problem-solving and decision-making prowess, expertly managing challenges and conflicts to enhance guest happiness.
Expertly capable of managing daily front office tasks, such as guest interactions, reservations, and check-in/check-out procedures.
Demonstrated ability to communicate articulately and professionally with guests, team members, and other departments, fostering strong rapport.
