https://bayt.page.link/v1TUmrkCw1dqRip19

Front Office Manager

- flex enterprice
- Dubai · UAE

Today 2025/01/25

Complete Questionnaire

2 Open Positions

Full Time Employee

50-99 Employees · Administration Support Services

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Job Description

You will maintain accurate records of financial transactions at the front desk, including billing, payments, and cash handling, while implementing measures to improve revenue and minimize discrepancies.Supervise and manage front desk operations, ensuring a seamless check-in and check-out experience for guests and delivering exceptional customer service.Work closely with other departments to enhance guest satisfaction and align front office services with the overall hotel experience.Manage all aspects of the front desk, overseeing check-in and check-out processes to create a positive first and last impression for guests.Ensure front desk efficiency, overseeing check-in and check-out procedures while prioritizing guest satisfaction.Assist guests with inquiries, complaints, and special requests, ensuring their concerns are addressed and their experiences are positive.Be accountable for the training and performance management of front office team members, nurturing a skilled and motivated workforce.

Skills

Strong organizational and time management abilities to prioritize tasks and manage multiple responsibilities efficiently, resulting in smooth front desk operations.Well-versed in utilizing hotel management software and technology to enhance guest experiences and maintain data accuracy and security.Demonstrated ability to lead and inspire front office staff, cultivating a harmonious and motivated team.Proficient in communicating effectively with guests, team members, and cross-departmental stakeholders through excellent written and verbal skills.Excellent written and verbal communication, enabling successful interactions with guests, team members, and different departments.Demonstrated ability to prioritize tasks effectively and maintain seamless front desk operations through excellent time management.Demonstrated ability to communicate articulately and professionally with guests, team members, and other departments, fostering strong rapport.