Front Office - Assistant Director of Front Office - German Speaker
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As an Assistant Director of Front Office you are responsible for assisting the Director of Rooms in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as:
• Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
• Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
• Establish and maintain effective employee relations
• Assist the Director of Front Office / Front Office Manager in employee related matters such as appraising and consulting
• Assist in the preparation of statistical, performance and forecast reports as necessary in order
to facilitate annual budget and strategic plan preparation and provide management with marketing information
• Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
Skills
Education, Qualifications & Experiences You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies:
Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
Job Location Abu Dhabi, UAE Set on a spectacular 9km stretch of pristine white beach on Abu Dhabi’s breathtaking Saadiyat Island, featuring idyllic beaches that are home to indigenous Hawksbill turtles, Louvre Abu Dhabi, and the upcoming Guggenheim Abu Dhabi and Zayed National Museum. Saadiyat Rotana Resort & Villas is a one-of-a-kind five-star property with a regal presence, with striking modern Arabic archite... cture and uninterrupted Arabian Gulf views. Experience effortless luxury in our uniquely-designed 327 rooms and suites and 13 beach villas where casual elegance meets contemporary style to reflect the resort’s premier beach-side setting. You will find a range of accommodation options, including Club Rotana executive rooms with added privileges and personalised service. With seven modern dining options that promise fresh ingredients, authentic flavours and new culinary experiences, Saadiyat Rotana Resort & Villas is a dining destination with a difference. From Si Ristorante Italiano & Bar, for Italian classics, Hamilton’s Gastropub, a lively nightspot serving brews along with British/American classics to Turtle Bay Bar & Grill, offering a stunning rooftop bar, with more dining options to suit guests' taste and mood. Saadiyat Rotana Resort & Villas offers several exquisite venues, from three fully-equipped banquet and event rooms and an elegant ballroom to The Lawn, a spectacular outdoor event venue. Our leisure facilities are outstanding too: work up a sweat in our modern gym at Bodylines Fitness Club; find solace at Zen the spa at Rotana offering Turkish and Moroccan Hammam and 10 treatment rooms; or make the most of our outdoor pool, two tennis courts, mini golf and a beach club. Aladdin’s Cave, our kids club offers a lazy river, splash pool, cinema zone, water slide and much more.
