As part of the Spare Sales Administration team, you will be working to provide high levels of customer service and support to ensure customer satisfaction at all times.
Your objectives and missions:
•Be primarily responsible for the administrative management of orders with the aim of contributing to economic performance and customer satisfaction
•Serve as the interface between the customer, the Sales Department, the Program, Customer Support, Production/MRO, Supply Chain, and Finance
•Participate in the implementation of contractual objectives and manage order processing until invoicing.
•Contribute to customer satisfaction by ensuring regular and proactive communication
a) Knowledge and Skills
•Technical aptitude
•Computer skills including Windows, Outlook, Word and Excel. ERP knowledge would be a plus
•Accurate data entry
•Ability to work with people in a team environment.
•Ability to manage multiple tasks
b)Competencies
•Decision Making
•Problem Solving
•Communication
•Integrity
•Adaptability
•Teamwork
•Work Standards
c) Education and/or Experience
•Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area.
•Previous customer service and or industry experience preferred
d) Communication Skills
•Excellent oral and written communication skills essential for interaction with customers as well as excellent phone etiquette
e) Physical Demands
•Ability to travel as needed.
Duba� Airport
Duba�
United Arab Emirates