Front of House Manager

Front of House Manager 
(15491)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an experienced Front of House Manager to join One&Only Royal Mirage Resort in Dubai.

With the global growth of our brands, you will be an integral part of Resort’s success, and your role goes beyond developing potential relationships with our clients where you will be responsible for ensuring that customers receive exceptional guest service and have a memorable experience.

Key Duties and Responsibilities

• Ensuring excellent service to guests.
• Assisting with recruitment and ensuring that employees receive appropriate training.
• Monitoring cash handling procedures
• Handling complaints in a professional manner to resolve any issues quickly and efficiently.
• Overseeing the daily operations of the front desk, including scheduling, staffing levels and performance
• Ensuring all areas are clean and well-maintained, and that safety standards are always met.
• Monitor guest feedback and address concerns proactively to ensure a positive guest experience.
• Collaborate with the Front of House Manager to develop and implement innovative strategies that enhance guest satisfaction and operational efficiency.
• Ensuring that front of house procedures are followed consistently

Skills, Experience & Educational Requirements

• Minimum two years working experience as Front Desk Manager in a luxury 5-star hotel.
• Must be proficient in hospitality revenue management, guest services and team development.
• Excellent written and oral communication skills required.
• Strong leadership skills and interpersonal communication skills.
• Must be fluent in verbal and written English.
• Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.
• Excellent listening and comprehension skills required.

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Please apply directly through this website and submit your most recent CV which includes a recent ID picture of you. Applications that does not meet the requirements will not be considered.

We Thank You for your interest at Kerzner – The One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.