Front Desk Agent - Russian Speaker
Job Description
Job Summary:
We are seeking a Front Desk Agent who is fluent in Russian to handle guest inquiries, check-ins, and check-outs at our establishment. The ideal candidate will provide exceptional customer service and ensure a smooth experience for all guests.
Job Responsibility:
- Greet and welcome guests in a friendly and professional manner
- Handle all guest inquiries, requests, and complaints promptly and courteously
- Check guests in and out of their rooms efficiently, ensuring all necessary information is accurately recorded
- Maintain a clean and organized front desk area
- Assist with reservations and provide information about hotel facilities and services
- Collaborate with other hotel staff to ensure guest satisfaction
Candidate Requirements:
- Fluency in Russian and English is required
- Proven experience in a customer service role, preferably in a hotel setting
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
- Strong attention to detail and problem-solving skills
- Knowledge of hotel booking systems and basic computer skills
Skills
Skills:
Fluency in Russian language
Excellent communication and interpersonal skills
Customer service orientation
Organizational skills
Attention to detail
Multitasking abilities
Problem-solving skills
Knowledge of hotel operations and procedures
Computer proficiency
Ability to work under pressure and handle difficult situations calm
Job Location Dubai, UAE Nestled along Dubai’s vibrant The Walk, Amwaj Rotana offers five-star luxury in the heart of the Marina. Just steps from Jumeirah Beach, Beach Mall, and Bluewaters Island—home to Ain Dubai—it’s a prime destination for business and leisure travelers. Dubai’s airports are a 25-minute drive away. Our 301 elegant rooms and suites feature private balconies with breathtaking views of Jumeirah... Beach and the Arabian Gulf, plus complimentary Wi-Fi. Elevate your stay with Club Rotana’s exclusive benefits and lounge access. Indulge in award-winning dining, from the world-famous Benihana to JB’s Gastropub, Rosso’s authentic Italian flavors, and Horizon’s global buffet. Relax at Fumo Lounge, Sundeck Pool Bar, or the Atrium Lobby Lounge. Host seamless events in our three conference rooms or the state-of-the-art Sadaf Ballroom. Stay active at Bodylines Fitness & Wellness Club, with pools, a sun terrace, a gym, and spa facilities—all overlooking the stunning coastline. #AmwajRotanaJumeirahBeach Dubai, UAE Al Bandar Rotana & Al Bandar Arjaan by Rotana
Department: Front Office
Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals...
Experience: 1 - 2 Years of Experience Fujairah, UAE Fujairah Rotana Resort & Spa
Department: Front Office
Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals... Dubai, UAE Al Bandar Rotana & Al Bandar Arjaan by Rotana
Department: Front Office
Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals...
Experience: 1 - 2 Years of Experience Fujairah, UAE Fujairah Rotana Resort & Spa
Department: Front Office
Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals... Dubai, UAE Al Bandar Rotana & Al Bandar Arjaan by Rotana
Department: Front Office
Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Front Office professionals...
Experience: 1 - 2 Years of Experience
