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Full Time Employee · 10-20 Years of Experience
100-499 Employees · Software Development

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Job Description

We are seeking a ForgeRock Operational Support Subject Matter Expert (SME) to provide expert-level support and troubleshooting for ForgeRock identity and access management (IAM) solutions. The ideal candidate will have hands-on experience managing ForgeRock components and ensuring system reliability, security, and performance.

Key Responsibilities:

  • Operational Support: Provide day-to-day operational support for ForgeRock IAM solutions, ensuring high availability and system performance.
  • Incident Management: Troubleshoot and resolve technical issues, performing root cause analysis and implementing corrective actions.
  • Configuration & Customization: Configure and customize ForgeRock components (AM, IDM, DS, IG) based on business requirements.
  • System Optimization: Monitor and optimize system performance, scalability, and security of ForgeRock environments.
  • Security & Compliance: Ensure IAM solutions meet security and compliance standards, including GDPR, HIPAA, and SOC2.
  • Documentation & Reporting: Maintain detailed documentation of configurations, incident resolutions, and system performance.
  • Collaboration: Work with development, security, and infrastructure teams to ensure seamless integration and support.


Qualifications:

  • Bachelor’s degree in Computer Science, IT, or related field.
  • 5+ years of experience with ForgeRock IAM solutions.
  • Experience with operational support, incident resolution, and security best practices.


Skills

Key Skills:

  • Expertise in ForgeRock IAM (AM, IDM, DS, IG).
  • Incident management and troubleshooting skills.
  • Strong understanding of security protocols (OAuth, SAML, OpenID Connect).
  • Experience with cloud platforms (AWS, Azure) and containers (Docker, Kubernetes).
  • Java, Groovy, and JavaScript for custom scripting and configurations.
  • Knowledge of database management and integration with LDAP/AD.
  • Strong communication and collaboration skills.


Preferred Candidate

Years of Experience
Min: 10 Max: 20
Nationality
All GCC Countries; United Kingdom
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VDart - We are a global, emerging technology staffing solutions provider with expertise in SMAC (Social, Mobile, Analytics & Cloud), Enterprise Resource Planning (Oracle Applications, SAP), Business Intelligence (Hyperion), and Infrastructure services. We work with leading System Integrators in, the private and public sectors. We have deep industry expertise and focus in BFSI, Manufacturing, Energy & Utility, Healthcare and Technology sector. Our scope, knowledge, industry expertise, and global footprint have enabled us to provide best in the industry solutions. With our Core focus in emerging technologies, we have provided global technology workforce solutions in USA, Canada, Mexico, Brazil, UK, Australia & India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide.

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