Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)
InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as Food & Beverage Team Leader and let us help you create a career journey like no other.
As a professional in your role, your responsibilities and essential job functions will include but are not limited to:
- Oversee and manage daily operations of the pool restaurant, dry outlets, and in-room dining (IRD) services to ensure smooth and efficient service delivery.
- Supervise food and beverage service in the pool restaurant, ensuring a high standard of service, cleanliness, and guest satisfaction.
- Coordinate and supervise all IRD orders, ensuring timely and accurate delivery to guest rooms.
- Monitor and maintain inventory levels for food, beverages, and supplies for the pool restaurant and IRD operations.
- Train, develop, and motivate staff to maintain high levels of service quality and product knowledge.
- Ensure all food and beverages are prepared and served in accordance with health and safety standards and company policies.
- Handle guest complaints or concerns promptly and professionally, ensuring a positive dining experience.
- Monitor daily operations of dry outlets and ensure appropriate service standards and product offerings.
- Collaborate with the kitchen and front-of-house teams to ensure seamless service and guest satisfaction.
- Develop and implement effective systems for tracking orders, monitoring service times, and ensuring accuracy in food and beverage delivery.
- Maintain a safe, clean, and organized work environment in all areas, including the pool restaurant, dry outlets, and guest rooms.
- Prepare work schedules, ensuring that the team is properly staffed based on operational needs.
Ideally, you should possess some or all the following qualifications and experience:
- Proven experience in food and beverage operations, with at least 1–2 years in a leadership role within pool restaurant operations, dry outlets, or IRD.
- Strong understanding of food safety and hygiene standards, particularly within poolside dining and in-room dining services.
- Excellent leadership and team management skills, with the ability to motivate and develop staff.
- Ability to manage multiple outlets (pool restaurant, dry outlet, and IRD) simultaneously while maintaining high service standards.
- Strong communication and interpersonal skills, with the ability to resolve guest complaints and issues effectively.
- Knowledge of inventory management and ordering systems.
- Ability to work efficiently under pressure in a fast-paced environment.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent required; a degree in hospitality or a related field is a plus.
- Previous experience in hotel or resort dining operations is preferred.
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are an equal opportunities employer.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
