Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)
InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as Food & Beverage Supervisor and let us help you create a career journey like no other.
As a professional in your role, your responsibilities and essential job functions will include but are not limited to:
- Oversee daily operations of food and beverage service in the hotel’s dining outlets, including restaurants, bars, & room service.
- Ensure all food and beverage service standards are consistently met, delivering exceptional guest experiences.
- Supervise, train, and motivate food and beverage staff, including servers, bartenders, and kitchen staff.
- Monitor staff performance and provide feedback, conducting regular performance appraisals.
- Manage inventory, including ordering supplies and maintaining stock levels to meet service demands.
- Ensure compliance with health and safety regulations, including proper food handling and sanitation procedures.
- Handle guest inquiries, complaints, and feedback, resolving issues promptly and professionally.
- Assist in developing and implementing new food and beverage offerings or promotions.
- Monitor guest satisfaction and take proactive steps to enhance service quality.
- Prepare and manage shift schedules for food and beverage staff to ensure adequate coverage during peak hours.
- Work closely with the kitchen team to ensure timely food preparation and delivery.
- Assist in budget management, cost control, and achieving financial goals for the department.
- Coordinate with other hotel departments, including front office and housekeeping, to ensure smooth operations.
- Maintain cleanliness and organization of all dining and service areas.
Ideally, you should possess some or all the following qualifications and experience:
- Previous experience in a food and beverage supervisory or management role, ideally within a hotel or upscale restaurant environment.
- Strong knowledge of food and beverage operations, including service standards, inventory management, and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
- Strong customer service orientation and problem-solving skills.
- Knowledge of health and safety regulations in the food and beverage industry.
- Ability to manage a diverse team and foster a positive, collaborative work environment.
- Proficiency in using point-of-sale (POS) systems and basic office software (e.g., Microsoft Office).
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- A degree or diploma in hospitality management, food service management, or a related field is preferred.
- Fluent in English (additional language skills are a plus).
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are an equal opportunities employer.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
