Job Description
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Job Description
- Consistently offer professional, friendly, warm, and engaging service to Guests.
- Set up banquet rooms according to function requirements, ensuring attention to detail in table settings, linens, glassware, and equipment.
- Assist with the setup, execution, and breakdown of banquet events, ensuring smooth and efficient operations.
- Maintain a detailed understanding of all banquet menus, buffet setups, and bar service options.
- Monitor and respond to Guest needs during events, resolving any issues promptly and professionally.
- Follow all safety and sanitation policies when handling food and beverages.
- Participate in pre-event briefings to understand the event schedule and expectations.
- Work closely with the Banquet Manager, kitchen team, and other departments to ensure seamless service.
- Ensure all linens are counted and handled properly at the end of shifts.
- Maintain and organize banquet equipment, reporting any damage or shortages to the Banquet Manager.
- Handle Guest feedback and concerns efficiently, escalating issues to the Banquet Manager when necessary.
- Attend pre-shift, weekly, and monthly meetings to enhance service standards and continuously improve the Guest experience.
Qualifications
- Excellent communication and organizational skills.
- Highly responsible & reliable.
- Work well under pressure in a fast paced environment.
- Strong interpersonal and problem solving abilities.
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
