Job Description
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning spa featuring an extensive menu of specialised treatments and exclusive products from all around the world. In addition, guests can utilise a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 metres of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.
About the Job:
Serve Guests within the BU F&B Outlets to their satisfaction following the Jumeirah standards & Food and Beverages procedures. Cater to guest requirements bytaking food and beverage orders, serving food and beverages and attend to their needs
- Greet and acknowledge all guests with warm welcome and smile. Answer inquiries about their needs and assist them as necessary in polite manner following Jumeirah Standards
- Take food & beverage orders and run food & drinks. Complete Day-to-day activities in line with instructions, guidelines, and standard operating procedures
- Set up and pack down the restaurant and bar area following service periods. Set up marquees, arrange tables and assist with the preparation of event spaces as needed
- Maintain cleanliness of work areas and assigned station as per established policies and standards throughout the day, practicing clean-as-you-go procedures
- Complete closing duties, including storing all reusable goods, cleaning all equipment and areas, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist
- Act as an effective link between the kitchen and service areas to ensure smooth operations and meet services standards
- Provide hands-on support to the Chefs and Asst. Outlet Manager on all areas of their assigned duties
- Ensure that high standard of personal hygiene and grooming are strictly observed and followed. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
- Ensure the guests of the outlet experience an enjoyable and memorable byfollowing the outlet sequence of service
- Develop and maintain positive working relationships with others; support team to reach common goals and listen and respond appropriately to Supervisor’s directions
- Handle guests' inquiries in a courteous and efficient manner and report guest complaints or problems to the Team Leaders if no immediate solution can be found
- Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence thus providing excellent and memorable service to our Guests
- Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls
- Perform related tasks and duties as assigned and deemed responsible by management
Qualifications
- Higher Secondary School certificate or Country specific certification
Competencies
- Strong communication and interpersonal skills
- Knowledge of food and drink pairings, wine pairings, spirits & cocktails
- Strong customer service orientation
- Adaptability and appreciation of cultural diversity
- Team Player with accuracy and attention to detail
- Reliable, Honest and Sincere showing high level of energy
- Ability to multitask & work well under pressure
About Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
