Floor Supervisor - FIVE LUXE

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and Beverage Team as a Floor Supervisorwill Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A Degree or Diploma in Hospitality Management or a related field is preferred.
  
• A proven track record in a Luxury Hotel environment or Fine Dining Restaurant in a supervisory role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
  
• Excellent leadership, communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  
• Exceptional skills in Improving Customer Satisfaction and Addressing Complaints with Tact, showcasing a commitment to Industry-Leading Standards.
  
• Extensive knowledge of Food and Beverage Operations, including ‘FIVE-Star’ Service Standards, Wines, and Cocktail Preparation.
  
• Next-Level Team Management skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  
• Proficient in Point-Of-Sale (POS) Systems and Restaurant Management Software.
  
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
  

Key Responsibilities

• Supervises and provides exemplary guidance to the Service Staff, including Waiters, Waitresses, and Hosts/Hostesses, ensuring a Next-Level service experience.
  
• Inspires and motivates the Team to deliver Sensational Service, fostering a Positive, Collaborative Work Environment.
  
• Conducts regular, insightful and fair Performance Evaluations, providing constructive feedback to enhance staff Performance and Development.
  
• Collaborates closely with the Restaurant Manager to develop and implement hand-crafted Standard Operating Procedures, elevating Service Efficiency to be First-in-Class.
  
• Offers ongoing Coaching and Mentorship to support the professional growth and development of the Service Team.
  
• Imparts comprehensive training to new team members on FIVE’s Boundary-Breaking Service Standards, Exquisite Menus, and Standard Operating Procedures.
  
• Extends a Warm Welcome to Guests, ensuring they receive Prompt and Personalised Service that leaves a lasting impression.
  
• Handles Guest Inquiries, Concerns, and Complaints with the utmost professionalism and efficiency, always striving to surpass their expectations from Luxury Dining.
  
• Anticipates Guest Needs, proactively addressing any concerns to ensure a seamless and unforgettable Dining Experience.
  
• Maintains a visible presence in the Dining Area, engaging with Guests and promptly resolving any Service-Related Concerns.
  
• Organises and meticulously schedules ‘FIVER’ Shifts, ensuring Efficient Coverage for all Restaurant Operations.
  
• Ensures seamless Day-To-Day Operations of the Restaurant, adhering to established Service Standards and following FIVE’sindustry-leading Health and Safety Regulations.
  
• Oversees and meticulously maintains the ‘FIVE-Star’ Cleanliness and Organisation of the restaurant, including Dining Areas, Service Stations, and Back-Of-House Areas.
  
• Coordinates seamlessly with the Culinary Team to ensure the Timely and Aesthetic delivery of Food and Beverages, maintaining ‘FIVE-Styled’ Quality and Presentation Standards.
  
• Monitors and controls Inventory Levels, ensuring Supplies are available to meet guest demand while Minimising Waste.
  
• Promotes visionary Upselling and Suggestive Selling Techniques amongst the service staff, intelligently Maximising Revenue Opportunities.
  
• Assists in creating and executing bold and disruptive Promotional Activities, Special Events, and Themed Nights, growing restaurant revenue.
  
• Stays at the forefront of Industry Trends, new Menu Items, and Beverage Offerings, effectively training FIVE Tribe Members and enhancing their Product Knowledge.
  
• Conducts thoughtfully curated training sessions on Service Techniques, Customer Service, and Upselling Strategies, ensuring a continuous improvement in staff performance.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.