dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
The role holder will plan, collaborate and control all ground handling activities, which includes pro-actively supporting and engaging in delivering the OAL & Flydubai baggage operation on assigned flights. Act as the point of contact for airlines and teams for flight related information in order to achieve safe and on-time departure in line with the SLAs of dnata airport operations. The intent of this role is to solve problems before they become a problem for the front line delivery teams to solve, which impacts or disrupts the operational activities and deliver end to end aircraft turnaround coordination.
In this role, you will:
- Oversees the flight schedules and reviews aircraft ready state to ensure on-time flight arrival and departures across all airports.
- Oversee operational requirements related to baggage/cargo and passenger prior to arrival/departure.
- Briefs dAO core supervision on the flight details to ensure that flight requirements are covered.
- Coordinates all activities (above and below wing) for a safe timely Turnaround process.
- Records the provision of additional ground services above the agreed SLA to ensure accurate flight wise billing is undertaken, to protect from revenue leakage.
- Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
- Implements and monitors airline requirements according to SLA/ASR and provides effectively engagement with the team on the day of operations.
- Contributes to the identification of opportunities for continuous improvement of systems, processes and practices.
- Collects relevant flight briefings from Airline representatives to ensure resources are correctly allocated.
- Acts as the focal point on the day of operations for a particular flight, makes the required decisions and provides guidance
- Monitors the time schedules of flights through AACS to ensure that the team on the day of operations are informed and updated on any changes/ challenges.
- Takes immediate action to escalate and rectify irregular operations proactively in coordination with relevant stakeholders
- Investigates significant flights delays and any breaches of SLAs to ensure that corrective action measures are taken and the appropriate report is created.
- Maintains relationship with internal and external departments such as DAC, Group Safety & Security, Airport Police, Immigration, airline customers to ensure that the needs are met and satisfaction is enhanced