Job Requisition ID: 165822
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
- The purpose of the role will be to act as the link between the various sales and operational roles within Al Futtaim Electric Mobility company, and the external service providers such as workshop, drivers, external regulatory agencies, customers etc to ensure a seamless vehicle delivery to the customer each time, while maintaining error free transaction records of purchases and invoicing. Additionally, be a key central coordinator and facilitator, by supporting numerous administration tasks for Al Futtaim Electric Mobility fleet team to ensure we provide the right asset, in the right place at the right time to support fleet operations. In addition, to analyse and report on key data metrics and manage and update the CRM system.
What you will do:
- Follow and observe the standard operating procedure for fleet within Al Futtaim.
- Understanding and coordination of stakeholders needed to be involved in processes, and managing the communication of this in a timely manner
- Responsible for data analysis and reporting of fleet activity; fleet sales, fleet opportunity sales funnel, OEM support per vehicle, margin achieved per vehicle, and price point
- Manage all fleet test drives.
- Coordinate with sales coordinators to ensure that all demo cars are provided to fleet customers, cleaned, charged, and thoroughly checked.
- Assess and develop customer opportunities by ensuring full utilisation of demos to customers.
- Monitor damages or fines which are incurred by customers and ensure these are followed up on in an efficient manner.
- Managing and updating the CRM portal, based on activity status of fleet customers.
- Responding to all enquiries from fleet customers; ranging from general enquiries, pricing and quotations, tenders, specification details, demo requests.
- Support achievement of monthly, quarterly, and annual fleet and used car targets by coordinating all vehicle deliveries.
- Ensure that vehicles are sent to the workshop for cleaning and servicing; ensure accessories are fitted as per specifications from the customers and that the vehicle is prepared for delivery with zero errors and omissions, on-time, and with correct documentation.
- Ensure timely and complete documentation pertaining to the registration of vehicles which include insurance, number plates, VCC documents, Invoicing, sales letters and gate passes, etc., to ensure a smooth sales process.
- Upload used cars in the system, and responsible for getting the pricing approval of the used cars. Responsible for providing daily/weekly/monthly/quarterly/annual used car report.
Required skills to be successful:
- Automotive fleet and used car experience.
- Proficient with SAP and salesforce system and managing reports.
- Coordination and analytical skills.
- Communication and problem-solving skills.
About the Team:
- This role will be reporting to the Head of B2B and will work closely with fleet and used car team and the broader internal and external stakeholders.
What equips you for the role:
- Diploma or Bachelors Degree.
- 2 years automotive experience with fleet and used cars customer and sales coordination.
- Proficient in SAP and an understanding of salesforce systems.
- Proficient in Microsoft Office - especially MS Excel.
- Efficient co-ordination in respect of the day-to-day activities of a retail operation.
- Customer orientated, with decision making and problem-solving abilities
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands. .
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
