Field Training Manager - Travel Retail Middle East

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

We’re looking for an ambitious and energetic Field Trainer to join our fabulous, newly appointed Global Travel Retail team. The successful candidate will be help to drive the engagement and training of the Travel Retail Team in our stores & our airports. They will be responsible for the education and artistry development of the store-based Managers and Artists through physical and virtual training, whilst also ensuring the Charlotte Tilbury Learning Management Systemis accurately managed and is fulfilling potential.

You will act as the ultimate brand ambassador bringing Charlotte’s artistry, voice, and limitless approach to life with a commercially driven mindset. You’ll drive artistry training & development in our stores, upskilling our teams to be their very best selves every day for each of our customers they interact with.

Working with the Retail Managers you will ensure there is a clearly defined people plan and strategy for the area for which you are accountable for delivery. You will constantly define and adapt the education & artistry approach based on commercial business needs in an agile manner, whilst always ensuring that the brand ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service & artistry in stores through shop floor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team.

As a Field Training Manager you will

Taking direction from the Travel Retail Global Training Manager, lead the effective and inspirational delivery of all defined training materials across:

• Charlotte Tilbury ‘Magic Experience” service model and intermediate artistry development
• Full Curriculum facilitation including induction, social and developmental training
• Operational business management & area education strategy
• All new launch NPD and Skincare Training
• The Learning Management System
• Monitor KPIs to measure the impact of training delivered, providing feedback to the relevant Retail Managers, adapting training based on the feedback from the Retail Managers and Global Training Manager to ensure the continual improvement of the training provided and learning outcomes

Working in collaboration with the Retail Managers, define a training and development plan for the area to achieve retail expectations, covering:

• Accelerating high potential/high performance individuals using the development pathway and certification process
• Managing and addressing under-performance
• Peakon and engagement feedback
• Login, completion & engagement on the Learning Management System
• Optimising social advocacy with the store
• Succession planning for the area and across areas

Deliver the agreed training plan for the area within the defined timeframes and reflecting the changing needs of the business via:

• Regular, effective, and focused store visits with clear objectives, agreed KPIs, and rigorous follow-up
• High quality virtual and physical training sessions
• Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight
• Area meetings delivered in collaboration with the Retail Managers
• Leading by example on counter and online during all events, meetings, and trainings

Being the ultimate brand ambassador & executing artistry excellence via:

• Fluency in Charlotte Tilbury’s makeup style, language and expertise in product knowledge
• Leads and Inspire as the ultimate brand ambassador through awareness of your image and impact demonstrating the brand values and always looking the part.
• Always demonstrate a positive mindset and lead from the front
• Be a social advocate through strategic and creative organic content on your personal social channels.
• Embedding Artistry excellence within our travel retail teams by working collaboratively with the sales team to drive industry-leading standards.
• Role model and advocate exceptional hygiene standards with all artists and ensuring you are  following the latest guidelines externally and within store.
• Always lead from the from the front by delivering Expert Magic Service in store, going above and beyond in all services and being a key brand beauty expert.
• Establish and develop a cooperative and mutually respectful relationship with the store retail operations team

Who you will work with

• Reporting to the Global Training Manager
• Work closely with Retail Managers UK/ EMEA/ME