Join the industry leader to design the next generation of breakthroughs
Field Service Engineer I
We have an opportunity for a Field Service Engineer I for UAE National to join us at Honeywell, in Abu Dhabi, where you will be perform and provide
counsel on expert emergency, maintenance, testing, engineering, programming,
designing, and start-up technical support across any type of electrical or
mechanical equipment, systems, and subsystems (including software where
applicable) from simple to moderately complex in nature. Performs or provides counsel on diagnosing
and repairing equipment and systems (both hardware and software) beyond the
capability of other Service technicians.
Honeywell
Honeywell
Industrial Automation enables our customers to run safer and more efficient
operations. From refineries to distribution centers to retail stores, we help
deliver results while improving worker safety and meeting sustainability goals
such as reduced carbon emissions – by leveraging connectivity, advanced data
analytics, software, robotics, sensors, process automation and asset
performance management solutions.
We
Enable our Customers to Enhance the Safety, Sustainability, Resilience and
Productivity of their People, Plants, and Assets.
Key Responsibilities:
After adequate
training and experience on the field candidate should be able to perform the
below tasks and responsibilities
- Provide reliable
technical assistance to internal and external customers.
- Provide professional
coverage of Technical Support Helpdesk.
- Support focus on
accuracy, timely feedback, and customer satisfaction.
- Drive timely
identification, investigation, resolution, root cause analysis and replication
of technical issues.
- Build internal
relationships to expedite complicated cases.
- Develop broad
understanding of customer needs.
- Support the
knowledge-sharing mindset, methodology, and tools.
- Help and Develop
Technical Support processes.
- Ensure proper
documenting and recording of all activity and communication and address
systemic coordination issues.
- Be part of a team that
is solving complex technical problems for the customer
- Drive timely responses
to customer demands by supporting the coordinating efforts of different teams
- Build business acumen while learning to
address customer's technical needs
- Service and maintenance of Honeywell and third
party equipment
- Install Honeywell EBI, prepare graphics and
necessary programming works as per specifications.
- Be ready on the job site during temporary or
final acceptance of SLJs.
- Supervision of cabling & field
installation works.
- Availability for and performance of duties
outside of normal working hours as per agreed rosters and as directed
Safety: meet the Corporate, customer and
legal obligations of Health, Safety and Environment (trainings, use of PPEs and
safety observations)
- Carry out hazard and risk assessments for all
tasks as per company policy and procedures.
- Report near misses, incidents, and other
opportunities for improvement.
- Respond to customer inquiries and maintain
the customer equipment to the required standard regularly performs
preventive / corrective maintenance and promptly intervenes on maintenance
needs.
- Responsible for the delivery of the support
services to customers respecting global standards and processes.
- Understand the customer needs and resolve
issues through technical knowledge.
- Identifies service business opportunities in
the customers' installed base.
- Diagnosis, troubleshooting, Maintenance, and
escalation for rectification of issues for timely closure of service requests.
Quality of delivery: Deliver promptly
against service request, respecting agreed timing and ensure timely closure and
tracking. Deliver on Customer Satisfaction, process up-time and
system performance metrics.
- Development and maintenance of site-specific
documentation and quality assurance information as instructed by team leader.
- Keep technically current with the HBS products
and offerings. Understand legacy systems/upgrades and use all new
systems/products.
- System upgrades, augmentation, modifications, and maintenance
services
- (Installation/configuration/implementation/commissioning/maintenance
support) of Honeywell’s HBS offerings
- Internal processes and reporting: Adopt
and adhere to global standard in terms of tracking of actions (tools and
timing) and promptly submit timesheets and billable work to ensure on time
invoicing
Financial control according to previously agreed
budgets and plans.
- Support Working Capital Team and Service
Administrator to collect the payment on time from customer.
- Customer growth and development: Identifies
and develop opportunities for business growth cooperating actively with sales
to progress them having an active and influential role with the customer to
develop the solution. Actively engages with sales to pursue the opportunities
(actively generate and support sales leads) and provides customers with
the most effective solutions
- Provide special / custom training to customers
upon request.
WE VALUE
- Bachelor's degree Electrical, Communication, Mechanical Engineering or
equivalent, or High school diploma with significant relevant experience
- Fresh graduate with understanding of servicing HVAC, Fire, Security or
access entry and alarm systems.
- knowledge of PLC & DCS
- Honeywell and Industry based programming skills
- Strong fault-finding skills
- Excellent Honeywell product knowledge
- Flexibility with timing if faced with any site technical
issues/challenges
- Valid UAE driver’s License
- Ability to interact and build relationships with
customers.
- Ability to acquire and demonstrate trade skills and/or
product knowledge to meet the requirements of the role.
- Must be able to work with limited supervision and
direct contractors or other service technicians.
- Good communication both written and verbal.
- The ability to work under pressure.
- Strong commitment to safety and safe working
environment.
Our offer
- A culture that fosters inclusion, diversity, and innovation in an international work environment
- Market specific training and ongoing personal development.
- Experienced leaders to support your professional development
We are an equal opportunity employer and
value diversity at our company. We do not discriminate based on race, religion,
color, national origin, gender, sexual orientation, age, marital status,
veteran status, or disability status. We will ensure that individuals with
disabilities are provided reasonable accommodation to participate in the job
application or interview process, to perform crucial job functions, and to
receive other benefits and privileges of employment. Please contact us to
request accommodation.
Join us now and be part of a global team of
thinkers, innovators, dreamers, and doers who make the things that make the
future!
#TheFutureIsWhatWeMakeIt
Additional Information
- JOB ID: HRD241797
- Category: Customer Experience
- Location: Plot No. J – 05 Honeywell Building,Masdar,ABU DHABI,121000,United Arab Emirates
- Nonexempt
Global (ALL)