Field Rep Development Program - Dubai, UAE

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar® Inc.   

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Program Summary:

The Field Rep Development Program focuses on building the skills and knowledge that are necessary to partner with Cat Dealers to drive strategy alignment and customer loyalty.

1–3-year Developmental Program

Customized development plan to understand and learn Caterpillar machines, organizations, and values. The program is structured as follow:

Training (3 months)

• You will start your journey with a 3month training program (called the MTC My Training Class) where you will learn about Caterpillar products, our Services, and the company strategies per industry, participate in influencing skills curriculum, build and expand your network and be exposed to dealers in our Europe, Africa, Middle East (EAME) region and Central Asia.

Rotations (1-3years)

• Work in various roles throughout Caterpillar, learning about different company initiatives and products to help you advance in your future field position.

Exit of the program - Role Progression

• Once you exit the program, with all the accumulated experience and knowledge, you will need to partner with Cat Dealers to drive strategy alignment and customer satisfaction. Job placements support the employee to eventually become a Field Rep.

Field Rep Roles Available at the end of the program:

1. Industry Sales Representative (Building Construction Products Division): As an Industry Sales rep you will have responsibility for the support, marketing, and sales of machines or engines throughout the machine/engine sales cycle. You will counsel dealers to develop and increase their performance, provide guidance on existing and potential customer service issues and improvement measures within an industry as well as assist dealers on forecast, sales strategy planning and sales techniques. You will also support the rollout of new products, analyze and communicate marketplace and competitive activity and analyze product application, configuration and utilization. You will work with dealers to provide the best solution for individual customers as you assist dealers with business planning and promotional programs that increase sales while maximizing price realization.

2. Technical representative (Paving Division):  Increasing customer satisfaction through supporting products in the field. Represent Caterpillar to minimize the technical and commercial impact of customer complaints related to products, applications, and maintenance requirements, the incumbent has a direct bottom line impact on Caterpillar and dealer financial results. This position works closely dealers to implement the regional product support strategy, developing the dealer’s technical capabilities, reporting, and product problem management to support customers’ needs.

3. Aftermarket Sales Representative (Resource Industries Division): Advance aftermarket parts and service sales in the field.  Drive revenue and growth for the aftermarket solutions business in line with industry strategy in the assigned territory. Collaborate closely with the dealer and counsel to optimize dealer sales force and sales process effectiveness, in addition to leveraging opportunity management systems to Caterpillar’s benefit, while recognizing and respecting the independence of dealer.

4. Marketing and Sales Operations Representative (Distribution Services and Digital Division): DSD is responsible for Caterpillar's total portfolio of business with each dealer, the dealer relationship, development and ensuring the most efficient and effective distribution of CAT machines, engines, and parts. DSD reps are responsible for Caterpillar's dealer development in terms of Strategy, Marketing & Sales and Product Support. Responsibilities implies:

• Counsel dealers in achieving marketing and sales operational performance targets by improving marketing/sales/rental/used distribution capabilities that reduce distribution costs, improve productivity and efficiency. 

  
  

• Counsel dealers in developing strategies that tie together their businesses and industries. 

  
  

• Understand the importance of customer experience and ensure your dealer is delivering an exceptional customer experience

  
  

• Give guidance to the dealers with forecast, strategy planning and sales techniques including developing and selling strategies and plans to improve dealer effectiveness and identifying potential opportunities for increasing sales

  
  

*Please indicate which field rep role you’re interested in on your CV

Additional Info:

This program is open to recent college graduates and professionals with industry experience and is designed to build the employees skill sets within a specific industry; following completion of the program, you will move to either a field-based position supporting Cat Dealers and customers or to another long-term position that will then lead to a field-based role.

What You Will Do:

• Build foundational knowledge of Caterpillar, its products, services and customers.

  
  

• Grow personally and professionally through soft skills development and hands-on technical training.

  
  

• Collaborate with experts in product development, dealer management, marketing, and sales.

  
  

• Work in various rotational assignments throughout Caterpillar, learning strategy and products.

  
  

• Eventually Manage assigned territory and serve as a connection between Cat dealers and Caterpillar.

  
  

What You Have:

Required Qualifications:

• Requires a marketing or engineering degree (or similar) or the equivalent experience

  
  

• Must be willing to travel 25%-70% depending on the role

  
  

• Be willing to live in a different country for up to 3 months for a specific rotation

  
  

• Proficient in English

  
  

• Must have a valid passport through May 2026

  
  

Desired Skills:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

 Examples:

• Focuses activities on developing and maintaining positive customer relationships.
• Cites the cost and benefits of good versus poor customer service.
• Explains why customer satisfaction is important to successful product/service delivery

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Examples:

• Identifies issues and communicates with others when a decision needs to be made.
• Names decision makers in own environment and cites examples of past decisions.
• Describes types of decisions incumbent may and may not make in own job or function.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

 Examples:

• Cites examples of effective and ineffective communications.
• Explains the importance of effective business communication.
• Speaks/writes using correct language, mechanics, and gestures.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

 Examples:

• Is able to give examples of finding the root cause of a problem and coming up with solutions
• Describes problem reporting and escalation practices.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

 Examples:

• Describes the nature of a productive business relationship.
• Demonstrates active interest in the concerns of others.
• Explains the benefits of building business partnerships.

What You Will Get:

Each person hired into the Caterpillar Field Representative Development Program is assigned a coach to help guide your progression through the Program. You will receive personalized onboarding, soft-skill, sales, and technical training specific to your field assignments, and participate in a variety of rotations across the business to ensure you have the means necessary to achieve your career goals.

About Caterpillar:

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. 

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. 

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html

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Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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