The purpose of this position is to provide effective, timely and accurate support to Enterprise Sales verticals including LE-ME, Key-GOV, SE-SO, D2D, Retail, e-shop and Partners in registration (renewal) through the biometric process (DSP) on field. The role holder will be responsible for following the RRMC guidelines for Mobile MNMI registration of Enterprise customer base.
Key Accountabilities
• Ensure DSP device availability.
• Receive the daily assignment from designated sales support unit, capturing the customer information, appointment slot, location.
• Coordinate with customer on visit purpose and time slot.
• Verify documentation at customer’s premises as per the RRMC guidelines and capture these documents on DSP for renewal purpose.
• Maintaining professional attire and etiquette when visiting & approaching the customer.
• Coordinate with designated back office POC for any guidance related to the request or in case of issues with DSP device.
• Able to be on-call and be prepared to handle adhoc/urgent requests even after business hours.
• Share the daily attended requests with status update to the respective POC or on the SharePoint.
• Act as a team player to support each other.
Qualifications, experience and skills
Qualifications:
• Minimum diploma in sales, marketing, business administration/relevant with minimum 6 months to 1 year customer service/sales work experience, preferably in telecommunications.
Experience:
• Minimum 1 to 3 year of experience in a customer service/selling or related role preferably in telecom industry; with minimum of 6 months to 1 year of selling experience.
• Experience in the Telecommunications and biometric document verification is a plus.
Skills:
• Demonstrates a ‘my business & customer-first’ mentality by taking ownership and ensuring E2E service is provided to supported business verticals.
• Leads by example by positively embracing change and driving consistency, compliance and implementation initiatives.
• Demonstrate a high standard for personal motivation and initiative.
• Comfortable interacting and building relationships with individuals across all levels and areas of the firm.
• Comfortable working both collaboratively and independently in a high-pressure environment with the ability to manage competing priorities.
• Strong time-management and organizational skills
• High standard of Telecommunication product and service knowledge
• Strong communication and negotiation skills
• Fluency in English and preferably also in Arabic/Hindi/Urdu/Malayalam
• Effective interpersonal skills
• Strong written and spoken communication skills required.
• PC skills (Excel, Word) required.
• Ability to manage competing priorities in a complex environment.
• Ability to convey a strong presence, professional image and deal confidently with complex business problems.
• Have proven ability to deliver quality deliverables.
• Have the following demonstrable skills:
• Stakeholder management
• Highly Effective organizer
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