FIVE Hotels and Resorts | Full time
Female Butler (Russian Speaker)
Dubai, United Arab Emirates | Posted on 10/23/2024
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Female Butler (Russian Speaker) will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
A proven track record of 2 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
Excellent Customer Service skills with a Passion for providing Exceptional Service.
Always displays a professional attitude, taking pride in offering Vibrant Conversations and Helpful Suggestions.
A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the operation is Curated to Perfection.
Impeccable communication skills, both verbal and written, with fluency in English and Russian (additional languages are a plus).
Next-level skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
Possesses a Comprehensive knowledge of FIVE, including all Departments, Services, Experiences, and Award-Winning Dining Hotspots
Meticulously controls every room, ensuring their cleanliness, operation, and stocking adhere to FIVE’s Remarkable Standards, resulting in Sensational Guest Experiences.
Builds rapport with all in-house Guests, recognising and obtaining specific individual preferences to Curate a Bespoke, ‘FIVE-Styled’ Experience.
Keeps a record of guest history, including preferences, to maintain the Gold Standard of Communication within the Department.
Expertly maintains the privacy and security of in-house Guests, always delivering Unparalleled Levels of Care and Attention.
Ensures the Impeccable preparation and maintenance of Guest rooms for arrivals, creating an atmosphere that is nothing short of Sensational.
Facilitates the check-out process for departing Guests, ensuring that the check-out process is always done with Next-Level Excellence.
Builds strong Relationships with in-house Guests, attending to their needs, maintaining communication, and ensuring they always feel the ‘Vibe at FIVE.’
Actively promotes FIVE’s Lavish offerings such as the Exquisite Facilities, Boundary-Breaking Dining Concepts and Special Promotions, always staying attuned to Buzzing events.
Takes responsibility for the daily Amenities Order and Amenities Deliveries, showcasing First-in-Class Initiative.
Seeks feedback from Guests, striving to Elevate our Services to the Highest Level of Industry-Leading Luxury, and shares Feedback with Direct Supervisor.
Work s closely with other D epartments such as housekeeping and concierge to maintain the highest ‘FIVE-Star’ S tandards for our G uest s
* Always ready to take on other duties, reflecting your Dedication as a Proud Member of the Exclusive FIVE Tribe.
