Fcy Cashier

Key Responsibilities

1. Foreign Currency Buying Operations

• Buy foreign currency (FCY) from customers based on the latest exchange rates.
• Verify and authenticate banknotes using currency counting machines, UV detectors, and manual inspection.
• Maintain a clear and updated understanding of exchange rates and changes throughout the day.
• Inform customers of the exchange rates and any transaction conditions before proceeding.
• Ensure that all cash transactions are accurate and properly recorded.
• Issue computer-generated receipts for every transaction.
• Handle large transactions carefully, ensuring compliance with company policies.
• Follow rate changes and instructions from the Head Cashier before confirming transactions.

2. Cash Handling & Security

• Ensure that all transactions are conducted securely and accurately.
• Check and verify cash balance at the start and end of each shift.
• Properly organize, count, and arrange foreign currency to avoid mix-ups or errors.
• Deposit excess cash into the branch vault to avoid excessive cash in hand.
• Immediately report counterfeit or suspicious banknotes to the Head Cashier or Compliance Team.
• Follow company guidelines to prevent fraud, miscalculations, or manipulation of exchange rates.
• Do not leave the counter unattended at any time during work hours.

3. System Usage & Documentation

• Use the Remitex system to log all transactions correctly and in real-time.
• Ensure that each foreign currency transaction is recorded accurately to avoid discrepancies.
• Perform end-of-day reconciliation and generate system reports for submission.
• Maintain customer transaction records and system logs per company requirements.
• Ensure proper documentation for large transactions requiring customer verification.
• Report any system errors or technical issues to IT support or the Head Cashier.

4. Customer Service & Interaction

• Greet customers professionally and maintain a welcoming environment at the counter.
• Politely handle customer inquiries regarding exchange rates, procedures, and requirements.
• Explain transaction details clearly and accurately to avoid confusion.
• Maintain a professional and courteous attitude at all times.
• Do not engage in personal conversations or distractions while assisting customers.
• Escalate customer complaints or disputes to the Head Cashier or Branch Manager.

5. Compliance & Regulatory Requirements

• Strictly follow AML/CFT policies to prevent money laundering and financial crimes.
• Conduct proper due diligence (KYC) for transactions requiring ID verification.
• Ensure that no cash is accepted from blacklisted individuals or high-risk entities.
• Adhere to CBUAE regulations regarding cash transactions and currency exchange.
• Immediately report any suspicious transactions to the Compliance Department.
• Do not process transactions for unknown third parties or suspicious customers.
• Fully cooperate with internal audits, compliance checks, and regulatory inspections.

6. Shift-End Responsibilities & Reporting

• Ensure the cash drawer matches the system balance before closing the shift.
• Generate, print, and submit end-of-day reports to the Head Cashier.
• Count and verify the cash handover for the next shift.
• Immediately report any discrepancies, missing cash, or system issues.
• Submit all receipts, reports, and supporting documents in the correct format.

7. General Conduct & Workplace Discipline

• Arrive 10 minutes before shift start for cash verification and setup.
• Wear the official company uniform properly, with a visible name tag.
• Keep the workstation clean and organized at all times.
• Store personal belongings only in designated areas and not at the counter.
• Do not chew gum or eat at the counter in front of customers.
• Strictly avoid using mobile phones or engaging in non-work-related activities during work hours.
• Do not eat or drink while serving the customer
• Do not shew any gum in the counter.
• Follow all company policies and operational guidelines.
• Do not share system passwords or allow unauthorized access to company systems.

Key Performance Indicators (KPIs)

✔ Zero cash shortages or excesses during daily reconciliation.

✔ Accurate and timely transaction processing with minimal errors.

✔ Adherence to AML/CFT and compliance regulations with no violations.

✔ Professional customer service and positive feedback.

✔ Proper maintenance of reports and system logs.