Do you see yourself as a F&B Server - Event Centre for InterContinental Hotel® Dubai Festival City?
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
A little taste of your day-to-day
- Attending banquet briefings to gain full knowledge of the overall events, particular allocation, guest expectations, particularly in relation to room layout, decorating stage set up etc., receiving supporting staff.
- Assembling and disassembling tables and chairs with care, minimizing damage to equipment and walls, including scratches, paint chippings, etc. and report all incidents requiring maintenance to the Manager.
- Maintaining knowledge of policies and procedures and following Health and Safety practices at all times.
- Ensuring 100% guest satisfaction.
- Caring for the equipment and the property.
- Promoting positive guest and colleagues relations at all times.
- Demonstrating service attributes in accordance with industry expectations and company standards:
- Being attentive to guests
- Accurately and promptly fulfilling guests requests however busy and whatever time of day.
- Anticipating guests' needs
- Maintaining a high level of knowledge which affects the Guest experience
- Demonstrating a ‘service’ attitude
- Taking appropriate action to resolve guest complaints
- Taking personal ownership of the supporting team (casuals) and its responsibilities. Ensuring on job skills training and proper utilization and allocation of casuals manpower, reporting challenges to management with suggestions for resolution.
- Complying with Time and Attendance Policies, with company Grooming Standards
- Attending all the staff meetings, departmental land hotel training scheduled and other related activities, attending and supporting social events as and when required
- Demonstrating understanding and awareness and complying with all the policies and procedures related to Health, Hygiene and Fire Life Safety, familiarising yourself with emergency and evacuation procedures, ensuring all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the line manager
- Attending daily briefing and to ensure that all uniform service staff are kept up to date & properly dressed before start of duty.
What we need from you
- Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
- Planning and analyses making skills
- Fluency in the English language - extra language skills would be great, but not essential
- Your Time management skills will be important to know how to prioritize tasks under pressure
- Flexibility - night, weekend and holiday shifts are all part of the job
- Experience - ideally you’ll have spent at least one year in a similar position in a 5 star property
- You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
- Ability to work independently and within a team environment
- You’ll have basic skills of Microsoft Word/Excel
What you can expect from us
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us, and you’ll become part of our ever-growing global family.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
