F&B Cashier - Dubai Parks & Resorts - Dubai Holding Entertainment

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Cashier at Dubai Parks & Resorts part of Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:

Provide friendly, professional and efficient service, ensuring maximum guest satisfaction in a manner consistent with Business Unit standards. Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards Manual.

Main Duties:

• Identifying & meeting customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
• Meet all reasonable needs and requests of customers within specified time frames.
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures.
• Offer assistance to colleagues when required, to ensure designated work goals are met.
• Demonstrate trust, support and respect towards team members in day-to-day work activities.
• Conduct communication with customers and colleagues in a polite, professional and friendly manner.
• Practice high standards of personal presentation in accordance with Company Grooming & Presentation Standards
• Seek assistance from other team members, supervisors and managers when required.

Operational

• Take orders from customers in a timely, professional and friendly manner.
• Collect money / vouchers for orders served and process financial transactions according to Company cashiering procedures.
• Ensure that all stock is established as per par levels and stored according to Company Food Hygiene Standards.
• Ensure that the mise-en-place of the restaurant/kiosk i.e., condiments, tray cloths,napkins etc. are ready for service as per the requirements of the individual outlet and expected business level requirements prior to opening.
• Ensure that the guest is presented with the correct order and that all food and drinks are served as agreed in the standard operating procedures.
• Maintain a complete knowledge of food and beverages as well assisting colleagues when necessary.
• Undertake opening, closing & cleaning tasks as detailed on checklists.
• Inform your leaders /Managers of any stock losses, problems or unavailable items.
• Assist in the stocktaking of foor and beverages as well operating equipment.
• Coordinate with Stewarding to ensure equipment and restaurant/kiosk area is kept hygienically clean and tidy at all times.
• Control and rotate stock on a FIFO (first in first out) system.
• Ensure the checking of expiration dates, so they are stored and recorded in designated storage area.
• Display a responsible attitude towards the service of alcohol to ensure minors are not served and intoxicated guest are politely refused service.
• Demonstrate some ability & independence in problem solving.
• Communicate details of complaints or issues that could result in complaints, loss of business, productivity or profit to your leaders or Manager.

Administrational

• Maintains accurate and up-to-date temperature records for all fridge units within the serving area whilst on duty.
• Completes all cashiering paperwork according to Company cashiering procedures.
• Reviews the notice board and briefing sheets on a daily basis to be well informed of operations / events, city information, sold-out items, daily specials and any other information that may be relevant to the job.
• Completes cleaning, opening & closing checklists when instructed by senior colleagues.
• Assists in recording inventories/ stock-takes as required.
• Performs side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required.
• Reports any possible theft or misuse of the property immediately to a member of management.
• Carry out any other reasonable duties as assigned by the Manager/ Assistant Manager/ Team Leader or Senior Management.

Qualifications:

Essential: Secondary School / Food & Beverage experience

Desirable: Additional language

Experience:

Essential: 0 -2 years’ experience in a similar role.

Desirable: Worked in a busy entertainment facility with average of 100 guest per day.

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.

We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!