F&B Captain - In Room Dining - InterContinental® Hotel Dubai Festival City

Do you see yourself as a F&B Captain in our Room Service team here at InterContinental Hotel® Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
• Ensure restaurant operating equipment is clean and in working order
• Maintain impeccable uniform and personal presentation standards in accordance with hotel policy
• Executes cash handling and banking procedures
• Prepare daily banking and cash flow reports
• Establish and instruct staff in cash security procedures
• Supervise the maintenance of service equipment
• Monitor standards of guest facilities and services
• Always follow standard telephone etiquette while speaking to guest over phone
• Greet guests appropriately at their room and provide service upon items ordered
• Ensure prompt and efficient delivery of food and beverage to the guest's room
• Serve orders if needed
• Conduct regular training sessions with the team in line with the departmental SOP’s and complete accurate reporting and training plans.
• Ensure that hot food is maintained and delivered hot and all cold items are delivered cold
• Read and retain all pertinent information regarding daily promotions, food and beverage specials
• May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs
• Perform duties of the room service in the absence of supervisor
• Must be able to anticipate guest or operational needs
• Ensure room service equipment's are functioning properly; report any problems to the Room Service Manager
• Maintain regular attendance in compliance with the Hotel Standards
• Control stock and monitor security procedures
• Supervise colleagues during shifts and functions
• Supervise outlet section service
• Perform any reasonable tasks as instructed by Manager

What we need from you:

• Ideally, the candidate should have 1-2 years of experience in a similar role (specifically IRD) from a luxury property.
• Great communication skills
• Ability to work in a team and in different functions
• Warm and inviting personality
• Ability to think calmly under pressure
• Willingness to learn open-mindedly
• Passion of food and curiosity for something new
• Basic organisation skills in restaurant operation

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?