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Executive Virtual Operations Assistant on site

Today 2025/01/14
Full Time Employee · Min 3 Years of Experience
1-9 Employees · Hospitality & Accomodation

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Job Description

Role Summary: Executive Virtual Operations Assistant

A key role in managing and optimizing operations for a growing luxury holiday home brand. Collaborate with the executive team to streamline processes, enhance guest experiences, and support expansion.

Key Responsibilities

Phase 1:

  • Bookings & Operations: Manage check-ins, check-outs, cleanings, and DTCM registrations.
  • Financial Tasks: Oversee expenses, process payments, and create monthly reports.
  • Systems Development: Build SOPs, templates, and back-end systems for efficiency.
  • Maintenance & Supplies: Coordinate repairs, monitor property conditions, and restock essentials.
  • Admin Support: Assist the executive team with troubleshooting and projects.

Phase 2:

  • Guest Services: Handle inquiries and manage lifestyle requests (e.g., car rentals, tours).
  • Team Growth: Recruit, onboard, and train new VAs.
  • Data Insights: Analyze KPIs and performance metrics to drive improvements.
  • Strategic Support: Collaborate on high-level initiatives with the executive team.


Skills

Qualifications

  • Essential:Minimum 3+ years of experience in holiday home management or a related field. Please note: Applications from candidates with less than the required experience will not be considered.
  • Leadership and operational expertise.
  • Proficient in Airbnb, PMS platforms (e.g., Guesty, Hostaway), QuickBooks, and Excel/Google Sheets.
  • Strong communication skills (fluent in English).
  • Flexible to work 40 hours/week and handle occasional urgent weekend tasks.

Preferred:

  • Dubai holiday home experience and familiarity with local regulations.
  • Expertise in performance tracking and Airbnb optimization.
  • Knowledge of tools like Notion, Canva, and Pricelabs.


Preferred Candidate

Years of Experience
Min: 3
Residence Location
Dubai,United Arab Emirates
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