Executive-Supply Chain.IFFCO Beverage Solutions01

Job Summary

Responsible for overall performance of Customer Services Department to ensure delivery of products and services which meet customers’ requirements and achieve business targets in accordance with the company’s corporate strategy

Roles & Responsibilities

• Order processing with 100% accuracy for UAE & Export Markets with requisite documentation
• Support for KSA team ensuring correct order booking and dispatch to “Platinum/Gold” Key accounts
• Managing Internal Transfers in KSA between warehouses to ensure no OOS
• Customer follow ups with SOA to reduce overdues to 8% of account receivable
• Demand planning for ICEE, JCDC and JC portfolio & Plant co-ordination for Manufacturing ie internal and External 3rd party locations
• RM PM planning and support to external 3rd party manufacturing Sites
• Physical Verification of Stocks and other tasks related to inventory management
• Implement all necessary processes and procedures for documentation to export shipping, based on L/C and/or other credit terms and ensure compliance checks of documents (LC & Shipping)
• Provide all required documents attested from the relevant authorities/ministries/chamber of Commerce.
• Responsible for all documentation required for acquiring certifications/lab test reports for required items and issue Certificate of Origin, Customs/ Insurance declaration.
• Maintain regular contact with the logistics or shipping company or agents for scheduling timely export documents delivery. Tracking the status of the entire shipments document and preparing a report of the same.
• Maintain effective process for filing all documentation and relevant email correspondences to ensure discrepant documents and discrepancy charges.

KPIs

• On Time Delivery and management of Key customers ie OTIF & customer satisfaction
• Inventory Management:  Stock Freshness, Non/ Slow moving, warehouse inventory write off
• WMS, OTM
• Ensuring timely manufacturing in alignment with Mfg sites
• Effective utilization of ERP system
• Monitoring of slow moving and nonmoving stocks

Work experience requirement

• • At least 5 years’ experience in a coordinator role with experience of engaging with customers and Mfg sites. in the relevant Industry/Sector such as Manufacturing and FMCG.
  • Must be flexible and willing to work the days/hours that are needed to meet co-ordination with multiple customers, suppliers, internal stakeholders & manufacturing sites.
  • Proactive mindset with ability to resolve co-ordination issues and engage with a diverse set of stake holders
  
  

Qualification

• Bachelors: Any Stream, preferable BBA
• Masters: MBA Operations

Competencies
Supply Chain Planning
Supply Chain Management Principles
Documentation and Reporting
Knowledge of International and/or Local Laws and Regulations
Business Acumen
Planning & Decision Making
Influencing Skills
Customer Centricity
Self and Team Management
Advanced Excel