Executive-QA (DLP) -Project Handover

Key Responsibilities and Accountabilities:

• Review and process jobs logged by customer as per priorities P1,P2 , P3 and validate the complaint if job is in scope or out of scope.
• Ensure Contractor Assignment and SLA Adherence
• Review Daily Booking Schedule Report
• Forecast SLAs and Proactive Action
• View and Monitor SLA on CAFM
• Check for Evidence
• Apply Deductions and Send Advance Notifications
• Audit Contractor Equipment and Guidelines
• Conduct Spot Checks
• Address Non-Compliance
• Schedule Post-Job Meetings
• Evaluate Customer Satisfaction
• Assess Work Area Cleanliness Assess Work Area Cleanliness Assess Work Area Cleanliness
• Understand the Cause of Unhappiness 
• Offer a Solution
• Follow Up
• Validate BOQ with Picture Proof
• Send Verified BOQ for Price Negotiation