Executive - NOC

About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

About the Role:

Executive - NOC is critical to ensuring the seamless operation of our community's infrastructure and services. This role involves proactive system monitoring, efficient incident response, effective coordination with internal and external stakeholders, and clear communication with residents. The Executive - NOC will play a key role in maintaining a high level of service and resident satisfaction.

The main duties and responsibilities of this role:

Executive - NOC is critical to ensuring the seamless operation of our community's infrastructure and services. This role involves proactive system monitoring, efficient incident response, effective coordination with internal and external stakeholders, and clear communication with residents. The Executive - NOC will play a key role in maintaining a high level of service and resident satisfaction.

Key Responsibilities & Accountabilities:

• Proactive System Monitoring: 
  • Continuously monitor all relevant systems (security, building management, IT, etc.) to identify and resolve potential issues before they impact residents.
  • Utilize monitoring tools and dashboards to proactively detect anomalies and trends.
  • Escalate critical issues promptly to the appropriate teams.
• Efficient Incident Management: 
  • Respond promptly and effectively to incidents and emergencies, following established procedures and minimizing service disruptions.
  • Diagnose and troubleshoot technical problems, escalating as needed.
  • Maintain accurate logs of all incidents, including resolution steps and timelines.
• Effective Coordination & Communication: 
  • Coordinate seamlessly with internal teams (e.g., maintenance, security) and external vendors to resolve technical issues and ensure timely maintenance.
  • Communicate clearly and professionally with residents regarding service disruptions, updates, and important information.
  • Provide regular updates to the NOC Manager on system performance and ongoing issues.
• Continuous Improvement & Reporting: 
  • Identify opportunities to improve NOC processes, procedures, and monitoring tools.
  • Prepare regular reports on NOC activities, key performance indicators (KPIs), and system performance.
  • Contribute to the development and maintenance of NOC documentation.

About you:

• Bachelor's degree in a relevant field (e.g., Engineering, IT).
• Proven experience in a NOC or similar environment, ideally within a community or hospitality setting. 
• Strong technical skills and knowledge of relevant systems (e.g., security systems, building management systems, IT infrastructure). 
• Excellent problem-solving and troubleshooting skills.
• Exceptional communication (written and verbal) and interpersonal skills.
• Ability to work effectively in a fast-paced environment and handle emergencies calmly and efficiently.   

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.