Job Description
InterContinental Abu Dhabi is a prestigious luxury hotel offering a world-class experience to both business and leisure travellers. With our prime location, exceptional service, and sophisticated facilities, we pride ourselves on delivering impeccable guest experiences. We are seeking a highly skilled and experienced Executive Housekeeper to oversee the housekeeping operations at InterContinental Abu Dhabi. The ideal candidate will be responsible for maintaining the cleanliness, orderliness, and overall appearance of the hotel, ensuring that the highest standards of hospitality are met. Join our team to be part of a globally recognized brand renowned for its commitment to excellence.A little taste of your day-to-day:Every day is different, but you’ll mostly do: Lead and manage the housekeeping team to ensure that all hotel guest rooms, public areas, and back-of-house areas are cleaned and maintained to the highest standards. Ensure efficient and effective room cleaning processes, linen and inventory management, and public area upkeep. Monitor and maintain cleanliness, hygiene, and safety standards in compliance with hotel policies and local regulations. Develop and implement housekeeping procedures, training programs, and SOPs (Standard Operating Procedures) to enhance service quality and efficiency. Conduct regular inspections of rooms, public areas, and back-of-house areas to ensure that they meet both company and guest expectations. Manage departmental budgets, monitor payroll, and ensure that labour costs are in line with set targets. Coordinate with other departments (e.g., Front Desk, Maintenance) to ensure smooth operations and guest satisfaction. Handle guest complaints or concerns in a professional and prompt manner, ensuring a positive guest experience. Foster a culture of teamwork, respect, and excellent service within the housekeeping team. Recruit, train, and mentor new housekeeping staff, ensuring they are aligned with company standards.What we need from you: A degree or diploma in Hotel Management or a related field is preferred. Minimum of 5 years of experience in a housekeeping management role within a luxury hotel or resort. Strong leadership and management skills with the ability to motivate and develop a diverse team. Excellent organizational and multitasking skills, with a keen eye for detail.What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.
