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Executive Office · JA Ocean View Hotel, Dubai
Executive Assistant Manager (EAM)
Job Description
The Executive Assistant Manager assists the General Manager. An Executive Assistant Manager is responsible for keeping a perfect coordination between all departments and controlling their operation with regards to the company’s standards, revenues and controlling costs and the highest comfort and satisfaction for guests.
For proving or developing different plans the Executive Assistant Managers decides in agreement with the General Manager.
The EAM will play a pivotal role in ensuring the smooth operation and exceptional guest experience at our hotel. Reporting directly to the General Manager, the EAM will oversee various departments and collaborate closely with department heads to drive operational excellence, achieve financial goals, and maintain the highest standards of service quality.
Key Responsibilities:
Collaborate with the General Manager and other senior leaders to develop and implement strategic plans and initiatives aimed at achieving organizational goals and enhancing the overall guest experience. Provide leadership, guidance, and support to department heads and their teams, fostering a culture of excellence, accountability, and teamwork. Oversee the day-to-day operations of multiple departments, including but not limited to Front Office, Housekeeping, Food and Beverage, Sales and Marketing, and Finance. Monitor key performance indicators (KPIs) and financial metrics to assess departmental performance and identify areas for improvement or optimization. Drive revenue generation through effective sales and marketing strategies, innovative guest experiences, and proactive yield management. Ensure compliance with all relevant regulatory requirements, industry standards, and company policies and procedures. Champion service excellence and guest satisfaction, promptly addressing any concerns or issues to ensure resolution and enhance guest loyalty. Foster a culture of continuous learning and development, providing training, coaching, and mentorship to team members to enhance their skills and capabilities. Collaborate with cross-functional teams and external stakeholders to identify opportunities for business growth, innovation, and collaboration.
Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred. Minimum of 7-10 years of progressive leadership experience in the 5 star international brand, with a proven track record of success in hotel operations management. Strong business acumen and financial management skills, with the ability to analyze financial data, develop budgets, and drive revenue growth. Excellent interpersonal and communication skills, with the ability to effectively engage and influence stakeholders at all levels. Demonstrated leadership abilities, with a focus on inspiring and empowering teams to achieve their full potential. Strategic mindset with the ability to think creatively and identify innovative solutions to complex challenges. Proven ability to thrive in a fast-paced, dynamic environment, with a strong customer-centric focus and a commitment to exceeding guest expectations. Proficiency in hotel management software and Microsoft Office suite.
Department Role Executive Assistant Manager Locations Executive Office · JA Ocean View Hotel, Dubai
Executive Assistant Manager (EAM)
