• Proactively finding opportunities and leads for business growth by being closely in touch with clients.
• Entertaining and conducting hotel inspections with clients.
• Arranging appointments with clients off-site.
• Handling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.
• Assisting to conduct extensive competitor research and maintaining excellent product knowledge of the Hotel.
• Understanding client needs and providing a proposal which best suits their requirements.
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Liaising and working closely with the related operation departments ensuring guest's requests and expectations are being met. • Converting active leads and achieving personal sales targets.
• Ensuring adherence to laws, regulations, and hotel policies.
• Assisting the team with any support that they require.
• Maintaining positive guest and colleague interactions with good working relationships.
• To ensure all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
• To maximise the effectiveness of Sales Coordinators by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Passion for the hospitality industry and eagerness to learn
• An eye for detail • Be well spoken and an enthusiastic speaker
• Be comfortable with computer literacy • Good administrative, organizational, and problem-solving skills
• Excellent communication, sales, and customer service skills
• The ability to multitask, work in a fast-paced environment, and meet deadlines
• Current knowledge of industry trends and regulations are an advantage