Escrow & Accounts Services Manager

Role       : Escrow & Accounts Services Manager 
Location : Abu Dhabi                         
Role Purpose:
The role of Manager Escrow & Accounts Services it’s ensuring centralized services for Escrow projects, Customer On-boarding and account maintenance provided to the highest level of quality and performance.

To work with internal stakeholders & Services Head, to develop and maintain Escrow services.  

Key Accountabilities of the role      
Responsibilities:                                                         

• Handle and personalize service to escrow related customers and authorities.
• Assisting Head of Escrow Services with Escrow clients.
• Visiting customers and the relevant authorities for new regulatory updates and maintains business relationship & submitting call reports. 
• To oversee all matter related to daily processes and transactions in coordination with escrow operations unit and liaise with other departments where required. 
• To manage all escrow client complaints within agreed time frame.
• Supporting in RCSA's/Product Programs and other related documentations. 
• Maintaining the interface with authorities and clients and acting as a coordinator and escalation point for parties involved. 
• Coordinate and educate customer with escrow related payments and relays to the concerned department.
• Familiarize institutional policies / procedures.
• Keeping track of all incoming and outgoing transactions of escrow and creating monthly MIS and audit related reports.
• Assist/ coordination and support of audits /examinations.
• Review of Account opening documentation and Account maintenance request received from RM & Customer and ensure that account opening documentation are in compliance with ADIB’s Policy and Procedures.
• Prompt & Efficient Coordination with Legal, Compliance, Sharia and Operations in opening account & Account maintenance.
• Issuance of Special Cheque to be ordered with TAT and in accordance with ADIB’s Policy and Procedure.
• Establish and maintain the ADIB-wide Corporate on-line channel (e-ADIB) customer activation process.
• Maintaining of Inventory & control of Vasco Card for e-ADIB WBG Customers
• Identify process/system issues and work with support team to improve.
• Handling of Public Sector customers UAE-wide to cater day to day customer’s need.
• Maintain accuracy and efficiency.
• Educate customers on account opening & maintenance. 
• Take corrective actions wherever required to fix the gaps, if any, in the day-to-day processing.
  Always maintain confidentiality.
• Complete required training, resulting in understanding of all processing systems and procedures

Specialist Skills / Technical Knowledge Required for this role:

Essential Education level required: 

• Bachelor’s degree or equivalent in a relevant subject (business, finance or marketing) In addition, Professional / Technical qualifications/Diplomas on related subjects.

Specialist Skills/Training required: 

• Cultural sensitivity and adaptability
• Interpersonal and relationship skills - must have an ability to develop and sustain executive-level relationships as well as internal organization relationships across a variety of roles and levels.
• Written and superior oral communications skills (applied in both in-person and phone interactions). 
• Presentation and facilitation skills (applied in both in-person and phone interactions).
• Knowledge of principles for providing customer service. 
• Advanced degree or equivalent in a relevant subject (business, finance or marketing). In addition, Professional / Technical qualifications/Diplomas on related subjects.
• Possess sound experience in Account Services, Escrow Services and Escrow rules & regulations.
• Strong organizing, planning and problem-solving capabilities. 
• In depth knowledge of Local UAE market
  Previous experience: 
• Sound knowledge of Account opening and Account maintenance 
• Possess sound experience in Escrow Services and Escrow rules & regulations.
• Good customer handling and interpersonal skills
• Minimum of 10 years of experience in Corporate Banking Services. 
• At least 5 years of experience in the field of boarding account opening & maintenance. Additionally, extensive experience of Escrow services.