Enterprise Account Manager

HCL Software

Role - Enterprise Account Manager

Startups are exciting. That’s why we’ve never stopped. For decades, HCL has been a company of inventors and innovators. We power the most important industries on the planet — from finance to telecommunications to scientific research. HCL Software develops, markets, sells, and supports over 20 product families across four main pillars: Customer Experience, Digital Solutions, Secure DevOps, and Security and Automation. We are busy, growing quickly and have an incredible workforce who are committed to becoming the #1 Software company in the world. Come join HCL’s fast-growing, $1B+ software business and make an impact from Day 1! This is an exciting time to be joining HCL Software, as we expand, invest and grow. HCL was ranked on Forbes Best 100 Global Companies to Work for in 2021!

What we are looking for

The Account Director is an Individual Contributor role focused on expanding our market share with existing clients. As a key player in our account management team, your mission is to exceed client expectations and drive growth.

What does the job involve

• Manage a portfolio of assigned Enterprise customers across specified regions, developing new business from existing clients and pursuing new sales opportunities (e.g., upselling and cross-selling).
• Serve as the primary point of contact for clients, building new relationships while maintaining and enhancing existing ones.
• Address client queries and identify new business opportunities among existing customers.
• Collaborate with cross-functional internal teams (including Customer Success, Sales, and Technology) to improve the overall customer experience.
• Maintain significant client contact, build strong rapport, and effectively educate clients about available products.
• Engage in senior-level discussions across various industries to provide the right solutions.