Emirati Talent pool - Customer Success Manager - Academy for Customer Success (Hybrid)

Emirati Talent pool - Customer Success Manager - Academy for Customer Success (Hybrid)

Sales Enterprise Customer Success Manager (E-CSM) (f/m/d) is the customer’s advisor on SAP business capabilities and benefits, driving the end-to-end (E2E) customer journey, from discovery to value realization, focusing on adoption and consumption. The E-CSM serves as the strategic point of contact for the customer and helps define and drive customer transformation and successful business outcomes. They will orchestrate the broader account team members and the partner ecosystem to deliver the intelligent enterprise. 2-5 years’ work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management, or Business roles (e.g., Finance, Operations, Supply Chain) that include resolution and escalation management. Experience advising or driving complex global transformations. Strong communication skills including fluency in English and Arabic, other local languages are a plus. Proficient interpersonal skills including curiosity, effective listening skills, professional presence, empathy and “can-get-it-done" mentality. Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex environment . Strong Business Acumen including demonstrated knowledge of business processes and/or industries. Location Dubai, Dubai, AE, 118353