Emirati Receptionist

We are seeking a professional and courteous Emirati receptionist to join our medical center team. The ideal candidate will possess strong communication skills in both Arabic and English, have a keen eye for detail, and demonstrate a commitment to providing exceptional patient care. This role is vital for ensuring smooth operations within the medical center and delivering a positive experience for patients and visitors.

1. Patient Interaction:
   

   
   
   • Greet patients and visitors with a warm and professional demeanor.
     
   • Assist patients with check-in and check-out procedures.
     
   • Provide information about the medical center’s services, policies, and procedures.
     

2. Appointment Management:
   

   
   
   • Schedule, reschedule, and cancel patient appointments efficiently.
     
   • Manage physician schedules and coordinate appointment times.
     
   • Ensure accurate and timely appointment reminders for patients.
     

3. Communication:
   

   
   
   • Answer and manage phone calls, addressing patient inquiries and directing calls to appropriate staff.
     
   • Communicate effectively in both Arabic and English to accommodate a diverse patient population.
     

4. Administrative Tasks:
   

   
   
   • Maintain and update patient records in the electronic health records (EHR) system.
     
   • Handle patient correspondence, including mail, faxes, and emails.
     
   • Perform general office duties such as filing, data entry, and managing office supplies.
     

5. Insurance and Billing:
   

   
   
   • Verify and process patient insurance information and claims.
     
   • Assist with billing inquiries and manage patient account transactions.
     
   • Provide information regarding payment options and financial policies.
     

6. Referral Coordination:
   

   
   
   • Schedule and coordinate patient referrals to specialists and other healthcare providers.
     
   • Ensure all necessary documentation and information are accurately conveyed.
     

7. Compliance and Confidentiality:
   

   
   
   • Adhere to local healthcare regulations, including HIPAA and UAE privacy laws.
     
   • Ensure patient confidentiality and secure handling of medical records.
     

8. Office Environment:
   

   
   
   • Maintain a clean, organized, and welcoming reception area.
     
   • Address any patient or visitor concerns promptly and professionally.
     

• Education: High school diploma or equivalent; relevant certifications or diplomas in office administration or healthcare are a plus.
  
• Experience: Previous experience 1-3 years in a medical receptionist or administrative role is preferred.
  

• Good English Language Skills.
  Good Computer Skills.