Job Description
The Educational Instructor will be required to conduct informative and fact-based animal presentations, both in park and on outreach programs while also promoting products and activities available to our guests. This position is required to have a high level of knowledge of the theme park information and products and has the ability to deliver this information in a fun and exciting way. The Education Instructor will be required to develop an extensive knowledge of the UAE school curriculum requirements in order to conduct designed curriculum-based programing.
This position requires standing in a prolonged period; able to move/lift up to 15kgs of load. This position also requires working in varying shifts based on business need. This includes opening, mid, and closing shifts, nights, weekends and holidays.
Job Scope:
- Coordinates a specialty area such as curriculum development, colleague training, science writing, video
- production, or graphic design
- Creates new Education Department content (e.g., an interactive, student-centered learning experience on invertebrates and ocean literacy)
- Engages, motivates and interacts with guests and students
- Conducts Education Programs for special events and daily operations in collaboration with other departments
- Conducts outreach programs and promotional targets with other departments and is the point of contact as department representative at events
- Conducts facility and Yas SeaWorld Research and Rescue Center tours, including VIPs and program evaluations
- Prepares and maintains education program materials
- Works closely with the Education Support Manager in order to deliver transformational zoological programming, ensures offerings are relevant and compelling to today’s audiences in content and delivery
- Operates independently with minimal supervision while providing excellent guest service and innovating new experiences
- Initiates interaction with guest to proactively provide animal and information about the facility
- Monitors guest and animal safety in coordination with the Zoological animal team
- Maintains cleanliness and organization of the workplace for designated areas
- Maintains knowledge of the facility, updates, and promotions
- Responds to guests’ queries/complaints with effective resolution under Education Leadership guidance
- Provide guidance to Education Specialists & Education Assistants in their duties.
- Completes all required trainings and maintains professional development and competencies
- Fosters a culture of human and animal safety, follows all safety policies and practices inclusive of PPE
- Assists with all trainings of new colleagues as needed
- Perform other duties as assigned
To be considered for this role, you will need to have:
- Bachelor’s degree in animal sciences, education, other natural sciences or equivalent experience
- 2 years of experience as an instructor or equivalent experience
- Excellent skills in customer/guest interaction, including resolution of problems
- Demonstrated applied knowledge of educational principles and instructional design models
- Demonstrates strong verbal communication skills and enthusiastically share a passion for the environment with guests
- Demonstrates appropriate methods and strategies to take action in unstructured situations even in the absence of clear direction
- Strong public speaker, with the ability to readily adjust to large crowds of guests
- Proficient in current computer applications, including MS Office (Word, Excel and Power Point)
- Fluency in English; excellent spoken and written skills
Interested in this opportunity? Apply now!
