Job Description
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.
Key Responsibilities:
- Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
- Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
- Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
- Handle escalated guest issues with professionalism and empathy.
- Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
- Prepare and monitor accounts ensures correct account procedures are followed.
- Assist in training and mentoring staff to uphold the highest hospitality standards.
- Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
- Ensure compliance with hotel policies, procedures, and standards.
- Prepare shift reports and communicate relevant details to the management team.
Qualifications
- Bachelor's Degree in hospitality management, business administration, or a related field may be preferred.
- 3– 5 years experience in 4-5 star Hotel
- Russian language is a must
- Skilled and professionally well familiar with all related company documentation and especially with the relevant Operational Standards for his / her field of responsibility.
