Duty Manager - Front Office - Jumeirah Mina Al Salam

About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Mina A’Salam, Jumeirah Al Qasr, Jumeirah Al Naseem and a collection of 29 traditional summer houses known as
Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

As Duty Manager - Front Office the candidate will be responsible to provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service

Your key responsibilities will include:

• To represent the management of the Resort outside normal office hours and to supervise all Front Office colleagues working overnight ensuring a smooth operation and maximum guest satisfaction in all areas.
• Ensure that all related policies & procedures are followed by Front Office Colleagues.
• Manage the Jumeirah loyalty program “Jumeirah One” (i.e. follow up on pending points, carry out training).
• Attend daily handover briefings before the beginning of every shift as well as departmental communication meetings.
• Control the booking situation of the day and handle booking out guests in case of an overbooking situation.
• Assist the Team Leaders when necessary (i.e. with checking Registration Cards, Group Check-ins).
• Record relevant details of any major incident and important information in the guest feedback report.
• Complete a check on input standards (guest profiles, market, source and channel codes) on a daily basis, highlighting any problem to the Assistant Front Office Manager and taking action to ensure continual improvement.

The ideal candidate for this position will have the following experience and qualifications:

• Up to 2 years of experience, preferably with an international hospitality company
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
• Strong knowledge of Microsoft Office products, Opera PMS (Cloud), and HotSoS.
• Proficient in English (Read/Write/Speak – Essential)
• Knowledge of additional language (Desired)

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.