Duty Manager - Front Office - Jumeirah Emirates Tower

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. 

 An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of the UAE’s most dynamic city. A dramatic icon of Dubai’s skyline, soaring high above the central business and commercial district, Jumeirah Emirates Towers is the gateway to The Museum of the Future, which is directly accessible from the hotel. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and a shopping boulevard. The hotel features 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa and a wide range of luxurious shopping and lifestyle attractions at the boulevard. The award-winning hotel has multiple venues, including the grand Godolphin Ballroom and 16 meeting rooms.   

About the Job:
An exciting opportunity has arisen for a Duty Manager in Jumeirah Emirates Towers.

Job Purpose:
To assist with the smooth and efficient running of hotel operations and guest services, achieving maximum sales and guest satisfaction while adhering to the hotel’s service standards. This includes providing care and assistance to guests and delivering professional service recovery when needed.

Key Responsibilities:

• Supervise operational services to ensure efficiency.
• Meet and escort arriving VIPs, address their needs, and handle special requests.
• Perform room inspections and ensure VIP rooms meet high standards.
• Assist with Front Office operations during peak periods or meal periods.
• Handle guest complaints or problems effectively, keeping the Front Office Manager informed.
• Conduct performance evaluations and manage the scheduling of Guest Services Executives and Front Office Team Leaders.
• Train and supervise team members to perform their duties efficiently.
• Inspect guest rooms and public areas regularly, completing maintenance requests as needed.
• Ensure adherence to financial controls, including credit procedures and cash handling.
• Assist other departments in resolving operational issues as required.

Experience:

• Minimum 3 years of luxury hospitality experience.

Competencies:

• Excellent interpersonal and communication skills.
• Ability to prioritize, organize, and work cohesively with a multi-cultural team.
• Proficiency in Opera (preferred), MS Office applications, and business-level English.

Benefits:
We offer an attractive tax-free salary paid in Dirhams (AED), along with generous F&B benefits, reduced hotel rates across our properties globally, an excellent leave and healthcare package, flights home, accommodation, life insurance, functional incentives, and other employee benefits, making the role attractive to high performers and anyone seeking a career with one of the most luxurious brands in the hospitality industry.