Job Description
Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitalityis a work of heart,Join us and become a Heartist®.Job DescriptionDirects and co ordinates various services related to the shift operations as required.Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.Assures safety and security of the guests, visitors, employees and protects the property by working closely with hotel’s security personnel.Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.) are efficiently followed and monitored so as to ensure maximum comfort levels.Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.Oversees emergency operations to minimize hotel losses and liability.Ensures adherence to company and hotel policies by all departmental employees.Provides Assistant Front Office Manager, Director of Rooms and General Manager with a summary of activities and operations during the night shift by preparing a daily written logbook.Insures guests’ satisfaction by resolving and taking appropriate actions on all guests’ complaints.Handles government officials, press, etc. during the night.Familiarity with all Front Desk and Cashiering functions.Handles Sent Out guests.Checks on authorized employees remaining after the duty.Opens stores in case of emergencies.Authorizes payments in case of emergencies.Maintain policy of the power saving.QualificationsBachelor's Degree in hospitality management, business administration, or a related field may be preferred.5– 7 years experience in 4-5 star HotelSkilled and professionally well familiar with all related company documentation and especially with the relevant Operational Standards for his / her field of responsibility.Additional InformationYour team and working environment:In 1-2 sentences, introduce the team, property or office environment in a way that reflects the cultureNote: Customization may be included for any specific local or legislative requirements, such as work permitsOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
