Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Duty Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
· Supervise daily hotel operations and ensure compliance with company policies and procedures while address guest inquiries, concerns, and complaints promptly and professionally.
· Coordinate with the other departments to ensure seamless service delivery.
· Monitor staff performance and provide guidance and support as needed as well as assist in training and onboarding new team members.
· Conduct regular inspections of the hotel premises to ensure cleanliness and safety standards are met.
· Reviewing the arrival list daily and assisting in allocating welcome amenities.
· Escorting VIPs to their rooms and checking them in before their arrival.
· Manage emergency situations and ensure the safety of guests and staff.
· Prepare reports on operational performance and guest feedback for management review.
What We need from you:
· Previous experience in hotel management or a similar role is preferred.
· Strong leadership and interpersonal skills.
· Excellent communication skills, both verbal and written, local language or Russian language is an advantage
· Ability to work flexible hours, including weekends and holidays.
· Brilliant supervision, motivational, and task delegation abilities.
· Proficient in OPERA and other hotel management software and Microsoft Office Suite.
· A degree in Hospitality Management or a related field is a plus.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
