Job Description
DUTY MANAGER
ABOUT US
Travel is a journey. At Holiday Inn, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest’s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.
Holiday Inn & Suites Dubai Science Park is looking for a guest-oriented Duty Manager to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought after residential area of Dubai, minutes away from mega malls, magnificent Jumeirah Beaches, world’s leading tourist attractions and Parks, auto drome and over 5 championship golf courses. The Holiday Inn & Suites at Dubai Science Park includes 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.
YOUR DAY TO DAY
As a professional in your role, reporting to Front Office Manager, your responsibilities and essential job functions will include but are not limited to:
- Supervise front desk and concierge team operations during assigned shifts, ensuring smooth guest service
- Handle guest check-ins and check-outs, providing assistance and ensuring a positive guest experience.
- Resolve guest complaints and concerns in a timely and professional manner.
- Monitor hotel security, health & safety protocols, and emergency procedures to ensure a safe environment for guests and employees
- Coordinate with housekeeping, maintenance, food & beverage, and other departments to address guest needs and operational requirements.
- Ensure adherence to hotel policies, standards, and procedures at all times.
- Manage room inventory and guest requests, ensuring optimal occupancy levels and guest satisfaction.
- Perform administrative duties, including reporting on daily operational issues, incidents, and achievements.
- Provide leadership, guidance, and training to hotel staff, promoting a high standard of service and teamwork.
- Monitor and maintain hotel facilities, ensuring cleanliness, comfort, and safety for all guests.
- Act as the main point of contact for the hotel in the absence of senior management.
- A strong understanding of health, safety, and security regulations in hospitality.
- Ability to manage multiple tasks and prioritize effectively.
WHAT WE NEED FROM YOU
- Bachelor's degree in hospitality management or a related field preferred.
- Minimum of 1-2 years of experience in hotel management, preferably in a supervisory or duty manager role.
- Strong leadership and decision-making abilities.
- Excellent communication and interpersonal skills.
- Ability to resolve conflicts and handle challenging guest situations professionally.
- Knowledge of hotel management software and systems (e.g., OPERA).
- Strong organizational and time-management skills.
- Ability to work well under pressure and in fast-paced environments.
- Flexible working hours, including weekends and holidays.
- Multilingual skills are a plus.
WHAT WE OFFER
We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
