Job Description
Company DescriptionAnantara is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense for authentic hospitality. Found in the most captivating locations around the world– from vibrant cities to vast deserts, from lush jungles to palm-fringed beaches – our ambition is to create unforgettable memories for every guest in every destination.Here at Qasr Al Sarab Desert Resort by Anantara we are proud to present our discerning guests with a signature blend of indulgences, Arabian hospitality and contemporary charm. Qasr Al Sarab, which translates to "the palace of the mirages" in Arabic, beautifully captures the palatial elegance of the resort as it gracefully rises from the rolling dunes, akin to a mirage.Nestled in the world’s largest continuous sand desert, the Rub Al Khali, the resort reflects traditional Emirati hospitality, with rich design and architecture that pays homage to the region’s traditions. The magnificent, towering dunes echo with stories of travellers and desert tribes that have roamed and settled here for centuries.Job DescriptionKEY DUTIES AND RESPONSIBILITIESPlease note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:To be the main point of guest contact 24 hours.Monitor all night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honoured or dealt with as quickly and smoothly as possible. Deal with VIP room inspections/arrivals/departures.Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.Complete the night audit in line with the standards and procedures of the resort for night manager.Submit housekeeping and cleaning requests as required.Ensure all team member are up to date with current facts of the hotel products and services including room types, rates, relatives and facilities, food and beverage outlets, spa and health club.Attend training sessions as required.QualificationsA degree or diploma in Hotel Management or equivalentLuxury hospitality experience of 2-4 years in related field or Minimum of 2 years’ experience in the same role.An in-depth knowledge of the hotel, leisure, or service sectorExcellent communication and leadership skills.Strong organizational and multitasking abilities.Familiarity with hotel management software.Have a genuine passion for people and the industryAdditional InformationRelocate to Remote Area
