Dubai - Operations Executive, Government Service

You Belong Here…Wherever in the World you find yourself.

We celebrate our wins as one team of many great people!

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean.

We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective – we connect the world and see the bigger picture.

The Power of People – we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more.

#InchcapeShippingServices

Business Need / Purpose of Role

The Operations Executive – Government Services reporting to the Operations Manager, based out Dubai, UAE shall be part of a high-performing team and responsible to support the delivery of existing and future government contracts. You are a subject matter expert for operational matters, an excellent communicator, and a key facilitator for the multiple interactions between our internal and external stakeholders across the globe.

You are expected to contribute to the growth of the Government Services Sector by creating opportunities for operational improvement and sharing best practices across our multiple offices. 

Objectives & Measurement – Key Responsibilities:

Service Delivery

• Ensure service delivery is provided to the highest standard by continuously challenging the status quo, being proactive, and driving change where relevant.

• Ability to react at any given time with highly positive approach, attitude, cooperate, teamwork and able to work round the clock / after office hours   to meet the operational assignments. 

• Ability to work under different time zones to communicate with client / vendors during port visits.

• Ability to physically attend vessels and manage the operations in different ports for government related contracts.

• Ability to communicate efficiently and timely with customer, vendors, ISS locations and departments. 

• Identify opportunities that contribute to cost reduction and minimizes expenses without compromising on quality of service. It is important that cost savings are recorded and brought to attention of the management.

• Vessel file –Maintain vessel files hard and soft copies in line with company policy.    

• Report and handle timely all complaints in accordance with ISS procedures.

• Synchronize SOP as and when any change occurs.

• Procurement of material – should be able to understand the requirement of client  to source the material from potential reliable vendor.

• Maintain the vendor database always updated in line with company policy and due diligence be conducted while selecting a new vendor. Assessment of vendors to ensure the quality of service.

• Validate all delivery note and final invoices from vendors to process the same for payment and all short falls be reported to line manager. All validated delivery note along with final invoices should be sent to finance team.

• Act on escalated matters that require an immediate response and engage in conversation with customers to address any issues or concerns.

Knowledge, Skills, and Abilities:

• Competent user of the Microsoft Office suite including Outlook, Excel, and Word.
• Being able to communicate verbally/writing in a clear and concise manner.
• Balance multiple tasks, changing priorities & operate within a deadline-oriented environment.
• Good interpersonal relationship in managing people/sub-ordinates, planning, organizing. 
• Excellent attention to minute details.
• Self-driven, organized, and excellent coordination skills.
  
• Strong Problem Solving & Analytical Skills. 

Education and Qualifications:

Education/Experience

• 3-5 years’ experience in general maritime industry (mostly vessel operations) with exposure to various commodities and vessel types utilized in the port of employment.
• Exposure to cargo and crew handling activities.

• Ground Logistics operations.

• Familiar with RFQ/ RFI process to deal with vendors.

• Balance multiple tasks, changing priorities & operate within a deadline-oriented environment.

• Bachelor Degree is preferred – Maritime Institutions or Academies degrees would be ideal.

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - We’ll help you set big goals and exceed them.
• Competitive salary package and performance-based bonus scheme.
• Premium medical health insurance coverage.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We're looking for people who are ready to take on the most significant challenges of their careers.

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!

#ISSthebiggerpicture

Inchcape Shipping Services is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

Only applications submitted through the ISS Careers website will be acknowledged.

 #LI-AJ1