About Jumeirah & the Hotel:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
Jumeirah Creekside is a contemporary lifestyle hotel located 2km from Dubai International Airport in the heart of old Dubai. Set in landscaped grounds overlooking Dubai Creek, the hotel offers 292 rooms and suites, 21 meeting rooms, four restaurants, an award-winning spa and access to sports and leisure complex, The Aviation Club. Designed from the outset to connect the hotel to the region’s vibrant arts and cultural heritage, Jumeirah Creekside Hotel houses one of Dubai’s largest art collections – a specially commissioned collection of 482 pieces by 52 artists with roots from the Middle East. Rooted in the cultural and cosmopolitan essence of Dubai, the property combines comfort and unrivalled connectivity with true Arabian hospitality for the ultimate business and leisure experience.
About the Job:
An opportunity has arisen for a Door Attendant to join our Front Office Team
The main duties and responsibilities of this role:
- To give a warm welcome to each guest arriving and entering the hotel, with a smile and by name if known.
- To bid a sincere farewell to each guest departing from the hotel and inviting them to return, with a smile and by name if known.
- To call for taxis and open car doors for guests.
- To assist guest with unloading and loading of luggage.
- To assist and co-ordinate with the valet attendants to ensure a clean and free driveway.
- To ensure that all guests are given a friendly, courteous, informative, and efficient service.
- To be a source of information to visitors in Dubai.
- To assist the Team Leader and Guest Service Executives, ensuring that all guest luggage, mails, deliveries, faxes are delivered in a timely, professional, and efficient manner, by following the department’s processes, as well as ensuring that they are handled responsibly and with care.
- To assist the reception team in Physical room checks Add a high-level synopsis of the role, level, and scope of responsibility consisting of three or four sentences displaying a basic understanding, the “bird’s eye view” of the role. A concise summary of “why the job exists?
- To assist Service One in wake-up calls
- Ensure the luggage services ensuring a smooth and efficient operation with no delay or damage.
- Maintains the privacy of all guests by ensuring that we follow the General Data Protection Regulation (GDPR)
- Follow the PCI (Payment Card Industry) policy and procedure
- Follow FRAUD PREVENTION policy and procedure
- Ensure that complaints are attended to promptly and handled in a professional manner according to Jumeirah standards.
- Report for duty punctually and wearing the correct uniform and name tag at all times.
- Ensure that all the necessary reports and resources are available to perform all duties to Jumeirah standards.
- Ensure that accurate records are being kept for i.e. luggage storage, Check-In and Check-Out, Fax Message deliveries, etc.
- Store guest’s luggage according to the hotel’s SOPs.
- Assist the Concierge Guest Service colleagues with their duties as and when required.
- Have high product knowledge about Jumeirah hotels and facilities.
- Participate in the concierge of the year competition.
- Performs all other related duties as required or requested by the Front Office Manager or other management.
- Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions
QUALIFICATIONS
Essential
- Able to communicate effectively and to respond well (switched on) to questions and requests.
- Well-groomed/presented.
- Enthusiastic and eager
- Portrays self-confidence.
- Well versed spoken and written English, assertive communication style
- Additional Language: Arabic, Russian or European language
- Well-groomed and presented.
- Enthusiastic and eager.
- Portrays self-confidence.
- Able to work in a team, i.e. caring about other team members and different nationalities.
- Should be a quick learner and able to adapt to a new environment, measurable or observable knowledge, skills, abilities, and/or behaviors that is needed to succeed in performing the job.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Min 01-year Hotel Experience in Front Office/Concierge.
- Basic Computer Knowledge, i.e. Internet
- Accustomed to handling customer complaints.
- Cross training in Concierge Add the minimum number of full-time/part-time experiences needed (number of years) and the type of work experience required to be qualified for the job.
About Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer reduced hotel rates across our properties globally, excellent care package, flights home, accommodation, health insurance, up to 50% discount off Jumeirah F&B Outlets.
