Documentation Clerks
Dubai, ARE
Job Summary:
We are seeking detail-oriented and customer-focused Documentation Clerks to support our banking back office operations. In this full-time role, you will be the first point of contact for customers submitting trade documents, ensuring all paperwork is accurate, complete, and compliant before it's forwarded to internal teams for further processing. This role is ideal for individuals with a background in administrative support or operations, especially within financial services.
Key Responsibilities:
Receive trade documents from customers at the front desk (both physical and digital).
Employees are required to work on both physical (document management) and digital (scanning and indexing workflows) depending upon the workload.
Review and verify submitted documents for completeness and compliance with internal processes.
Inform customers of any missing or incorrect documentation and guide them on required corrections.
Route complete and verified documentation to appropriate back-office departments for scanning or processing.
Perform document scanning and uploading to the bank's document management workflow system.
Perform QA process on the digital documents before passing the workflow.
Should be a team player as a member will toggle between work processes as instructed by the project supervisor to balance workload. Members are expected to lean/adapt to all backoffice processes as the team will need to work as a unit to deliver the documents within the banks SLA
Requirements:
In this bank’s back office document clerk role, members are required to adapt to multitasking and toggling between system and manual processes. Manual processes entail document handling tasks, ensuring that documents move through the bank's back-office operation stages smoothly. The system-based processes are software and workflow driven and are required to be done in a timely manner due to SLA requirements.
Strong attention to detail with excellent organizational skills.
Good communication and customer service abilities.
Familiarity with documentation handling in an operational or clerical setting.
Must have good computer operating knowledge.
Nice to Have:
Experience in banking back office operations.
Exposure to core banking systems or trade documentation processes.
Previous experience in a document control, administrative, or operational support role within a financial institution.
Location:UAE – JAFZA South Zone (Opposite NAFFCO)
Employment Type:Full-Time
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our and for a look at our principles and aspirations in elevating the power of our work together.
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Requisition: J0082530
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
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